Setup: 2 Orbi Satellites using wireless backhaul RBS8501 Orbi Router RBR850AT&T fiber (modem/router combo unit)Orbi router is set in AP modeIssue: 1 Orbi Satellite randomly drops internet connections for 3-5 minutes periods, or completely loses internet and requires hard reboot.In the past 6 months, it was working flawlessly up until 2 weeks ago.Things I've tried:Tried updating firmware to 4.6.3.16Verified placement of Orbi and it is in "Good" backhaul status. Swapped Orbi Satellite with my other Sallite and verified no issues. The issue followed the physical Orbi Satellite.Called Netgear support. They said that it is a configuration issue and they can "increase my bandwidth, change frequencies, and change some ports". I said great, try it and the lady says I have to purchase a support agreement to get this fix. I feel like this is extortion and I told her I don't want to pay for it. She proceeds to hang up on me. What kind of crappy customer support is this? I'm seroiusly considering to never buy Netgear products again. Support case: 45117911

I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser. What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

I will try the satellite factory reset this evening. My home sq ft is 1200, although the property size is on a 5000 sq ft lot and I have security cameras mounted on the exterior walls of the house. (stucco walls)There is more than 30 ft between all satellites and router. As mentioned before, I've had this setup work flawlessly for over 6 months. It's just the past 2 weeks where I get random internet disconnects on one satellite on both wired and wireless devices connected to it.

I have had similar issues where it was working for the past few months no issues. Recently started dropping connection randomly and restarting both router and satellite. I have xfinity coming out tomorrow as Netgear told me the same issues and I've don'e everything minus facroty reset

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? K1773rm0nk3y wrote: I have had similar issues where it was working for the past few months no issues. Recently started dropping connection randomly and restarting both router and satellite. I have xfinity coming out tomorrow as Netgear told me the same issues and I've don'e everything minus facroty reset

Orbi RBS850 drops internet - Horrible customer support

44 Replies

FURRYe38
Guru
Sep 21, 2021
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
- brandobot
  Guide
  Sep 21, 2021
  I will try the satellite factory reset this evening.
  
  My home sq ft is 1200, although the property size is on a 5000 sq ft lot and I have security cameras mounted on the exterior walls of the house. (stucco walls)
  
  There is more than 30 ft between all satellites and router.
  
  As mentioned before, I've had this setup work flawlessly for over 6 months. It's just the past 2 weeks where I get random internet disconnects on one satellite on both wired and wireless devices connected to it.
  - FURRYe38
    Guru
    Sep 21, 2021
    👍

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Orbi RBS850 drops internet - Horrible customer support