Orbi router RBR850 does not accept 2.4 connections only satellite

Question

Hello,&nbsp;I have a&nbsp;RBR850 router (3nd floor in a townhome) and one satellite (RBS850)&nbsp;in the 1st floor. I notice that 2.4 devices only connect to the satellite, regardless the distance including those devices pretty much next to the router, and 5 ghz devices only connect to the router.This generally was not a problem however some weeks back I had issue with the outlet where satellite connects and all 2.4 devices were unreachable they never switched to the router. That day I rebooted the router (while the satellite was off) but no luck 2.4 devices were not &nbsp;able to connect. Once the Satellite was connected back it's that again 2.4 devices connected to the network. I decided to make a test today again I noticed that all 2.4 were connected to satellite and 5 ghz devices to the router. I rebooted both devices, left the satellite disconnected for a while, to see if 2.4 clients would connect and no luck. For some reason it looks like the router won't accept 2.4 connections. Any thoughts ?. Thank you

CrimpOn · Answer

During this time, were any of the WiFi devices powered off and back on again?

javierfalcon · Answer

Hi,&nbsp;&nbsp;I only tried rebooting a couple of devices (iDevice AC switches) and remained "alarmed".

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
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What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
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Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network.
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Has a factory reset and setup from scratch been performed since last FW update?

javierfalcon · Answer

Excuse the delay to respond but I had not been able to try any troubleshooting steps. Finally today I was able to do some testing and I really doubt that it has to be with distance from Satellite to Router or the modem. The reason why I said this is because andI set the router to factory settings and decided to install just the router with no satellite. Hence when prompted for number of satellites attached during the setup process, I indicated that there was not satellite and left only the router configured as standalone.&nbsp;As soon as configuration was complete I noticed that only 5ghz devices were connected I tried with one of my 2.4 idevices switches set it to factory default and tried to connect it to the network and no luck, it never got connected. I left the router connected for about one hours and no 2.4 devices were able to connect. Then I decided to install the satellite and guess what right away the 2.4 ghz devices started to connect. I begin to think that the router has an issue with 2.4 connections.&nbsp;Current firmware installed:&nbsp;V4.6.9.11_2.3.5

FURRYe38 · Answer

OK that's a good troubleshooting check. Seems that the RBR is faulty and needs to be checked. I would open up a support ticket with NG and check to see if an RMA is an option for you:
https://my.netgear.com/support/contact.aspx
Blanca_O&nbsp;KevinLiT&nbsp;

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Orbi router RBR850 does not accept 2.4 connections only satellite

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