NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Jeffoz's avatar
Jeffoz
Apprentice
Dec 23, 2019
Solved

Orbi Satellite issue

Hi,
I just installed my Orbi AX. Setup is as following.

- Fiber router/modem from provider in the power closet/shelf downstairs. DHCP on here so serves as router. Not easy to disable router function here.
- Orbi Router downstairs connected from LAN from cable router to WAN in Orbi Router. Set in AP mode as I just need to wifi. DHCP disabled here.
- Orbi Satellite connected upstairs from LAN to a LAN of the cable router as I can't make a wired connection to the Orbi router from here.

So in this setup in the Netgear menu the Satellite is not seen as satellite but just one of the devices like any other. In principle fine but it doesn't send out the wifi signal like that. When I stand next to it signal comes from downstairs. When I try to pair it will not work, constantly fails without proper reason.

When I disconnect the wires and pair it wireless it works fine but because of the isolation here it's a poor backhaul and loses connection every now and then.

Anyone able to help from Netgear? As it's a bit pointless if my Satellite is not seen as such and not sending out the same SSID wifi signal as downstairs...
  • Yes. The RBR needs direct connnection to the RBR and not thru a different router. You can have LAN switches in between the RBR and RBS, however it can't be a different router. Even in AP mode, the RBS needs to be directly connected to the RBR. 

     

    I noticed this as well after connecting up my system in AP mode with a XR450. I had the RBS connected to the back of the XR router and the RBR also connected. The RBS would not sync correctly until I moved the LAN cable from the XR router to behind the RBR. Then the RBS came to ready correctly. 

18 Replies

  • So basically what I wanted is use both the router and satellite as wired AP's. Then later use the wireless backhaul for the 3rd floor as I have to cabling there, for a 2nd satellite.

    But right now because the Satellite when you connect it wired it will not be seen as such by the software it's a bit of a pointless device. Like any other device, tv, DVD player or whatever. It just can't pair when wired. Straight when I take the wires off it pairs fine.

    This must be the software, there is also no way to login to the Satellite and set it as wired AP or something?
    • Chuck_M's avatar
      Chuck_M
      Mentor

      Have you disabled the wireless in the original (non-netgear) router?

      • Jeffoz's avatar
        Jeffoz
        Apprentice
        Yes I did. Both radios off and disabled the SSID so it's just the Wireless of the Orbi.

        I'm just thinking a bit when I did disable that all, I believe earlier in the process than that I started to pair the router/satellite while connected over wires.