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Orbi Satellite RBS850 wired backhaul shows as connected device not in Satellite list
I just switched a poorly connecting RBS850 Satellite from WiFi backhaul to Wired backhaul. The firewall between the garage and the main house was preventing a strong signal between this Satellite and the next nearest Satellite.
Now, the Satellite in the garage is working fine with the Wired backhaul.
Initially, when the Satellite in the garage sync'd up after the wired connection was made, it showed in the Satellite list as Wired rather than 2.4 GHz in the "Connection Type" column. I did not capture a screen shot unfortunately.
Now, a day later, the Satellite was showing up as "Disconnected", but showed up further down on the page as a "Connected Device". The home page does show 3 satellites connected, but the Connected Devices page no longer shows the garage satellite at the top of the listing. I removed the Satellite that showed disconnected and it still shows up in the Connected Device list (but not in the Orbi Satellite list).
I've attached 3 screen shots: the home page, the Connected Satellites, and the Connected Device.
Other devices that connect to the Satellite in the garage just show a MAC address (with colon separators 100C6Bxxxxxx) in the "Connected Orbi" column unlike devices connected to other satellites which show up as Orbi Satellite-1 Sunroom 10:0C:6B:xx:xx:xx.
Is this behavior normal. Does anyone else who is using Wired Backhaul experiencing the same issue?
Thanks.
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What FW is loaded on the the RBS and RBR?
How is the Garage RBS ethernet connected to the RBR? Directly behind the RBR or is there any kind of LAN switch or LAN patch panel in between them?
What CAT# LAN cable is used between the RBS and RBR? CAT6 is recommended.
Thanks for responding.
firmware in both: V7.2.6.31_5.0.24 (see the attached jpg file)
The Garage RBS is directly connected from the Ethernet port on the RBS to the Ethernet port on the RBR. I ran the cable myself and checked the quality with an Ethernet cable tester. There are no network devices (switches, etc.) in the cable run.
CAT 6 cable was used from a new spool of cable.
Additional information:
In the Orbi Management GUI, under Advanced/Administration/Firmware Update, all 4 Orbis are listed, so the GUI knows that it is a Satellite. (see the attached jpg file)
Devices are connecting to the Garage RBS and show up in the main GUI as connected to the Garage RBS MAC Address in the "Connected Orbi" column.
I can log into the Garage RBS and it uses the same credentials as the RBR. This GUI shows the one wired device and the two wireless devices that are connected to this RBS.
Would it be convenient to
- Do a Factory Reset on the garage satellite.
- Delete the garage satellite from the configuration.
- Go through the Add Orbi Satellite process to add the garage satellite again.
- Open the Attached Devices display and verify that the garage satellite
- Has the same device name as the other two satellites ("RBS850")
- Has the same picture as the other two satellites.
I am wondering if the process of changing the satellite information on the Attached Devices display "did something" to cause part of the Orbi firmware to believe it is a satellite and other parts of the firmware to think it is "something else".
When individual devices are modified in the Attached Devices display, there is a Pull Down menu of choices (not nearly enough, but that's a different issue). My system shows pictures specific to each satellite. (RBS50 has a different picture than RBS40V). Where do these pictures come from? How does the router know which picture to use for each satellite?
Just a thought. Probably not helpful.
