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Orbi system appears to be rebooting every night around the same time
Hello community. We are using the Netgear Orbi RBR750 system. Every night around the same time. ~11:35pm our system seems to reboot. All our devices lose WiFi connection. Looking at the LED’s on th...
Hey there! It’s a Netgear CM1100, no other gateway just straight to the modem.
Do you think a renewing lease can cause the WiFi to drop? Literally all our devices lose WiFi, cellphones go to cellular and Apple TV gives a notification that WiFi is disconnected. White blinking light on the router like it’s rebooting and the WiFi reconnects in a minute or so.
I can check with cox and see how long the IP lease is but this started happening like two weeks ago and it’s been setup the same way since we got the Orbi system in 2021.
Thank you!
Do you think a renewing lease can cause the WiFi to drop? Literally all our devices lose WiFi, cellphones go to cellular and Apple TV gives a notification that WiFi is disconnected. White blinking light on the router like it’s rebooting and the WiFi reconnects in a minute or so.
I can check with cox and see how long the IP lease is but this started happening like two weeks ago and it’s been setup the same way since we got the Orbi system in 2021.
Thank you!
I will try downgrading. I checked and it is a 24 hour lease. WiFi went out at 11, router stats show system uptime a minute after WiFi went out so it’s definitely rebooting. Ugh. Hopefully the downgrade helps!
Thank you
Sadly it is still rebooting. Speaking to family members it's been happening multiple times a day but I just only noticed it at night. Perhaps it's a defective router I don't know at this point, but I'm buying a different router and hooking it up and will see what happens.
Does this happen with RBS turned OFF?
Does the front LED on the RBR and RBS turn PINK or blink WHITE when this happens?
Did you factory reset the system after downgrading back to v.21 and make sure you disabled the auto update function on the RBR?
From the CM modem, Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Hello,
I have not tried turning off the satellites as part of the house needs it to get signal but I can attempt that.
When it occurs the RBR and RBS units are blinking white.
I did not factory reset after downgrading so I can do that tonight, but I did disable the auto update feature.
Here is the modem connection status
Hardware Version 2.02 Firmware Version V6.01.07 Cable Modem Serial Number 67H10CWYA1F4A CM certificate Installed CM MAC 94:a6:7e:0a:e7:ec I will attach the event log file.
I was reading about the ethernet cable and I did have an old cheapie 5a, so I upgraded to this 6 cable from amazon but it does not have STP as you listed.
I ordered : https://a.co/d/09NNK6S
Should I exchange it for something like this ? https://a.co/d/4U5X7aF
Thank you for your continued help!
