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Forum Discussion
Orbi6 Intermittent Performance Degradation
I've had an Orbi 6 system (router + 2 satellites) for almost 2 years now. Worked like a charm until about 2 months ago. Since then at times, I can see painfully slow connectivity on my laptop, connec...
NG Router is connected to a Verizon branded modem. I've disabled wifi on the VZ gear, so I'll have to login later via a cable to figure out other details, not many markings on the box itself.
I should note that my wife is on the wifi (connected to the RBR) and sees no issues whatsoever.
I just did a factory reset on the RBS near me and have now attached it back to the network. Still experiencing network issues. My morning zooms really sucked and Cloudflare speed test is giving me a Poor rating for Video chatting.
Does the wife's PC or devices get same rating for video test quality?
is SIP ALG enabled or disabled under Advanced tab/Setup/WAN setup?
Where you able to get the system FW updated yet?
I put this up for details on how to manual update FW on Orbi systems:
Does the wife's PC or devices get same rating for video test quality? <- I'm getting Average/Average/Poor for Video Streaming/Gaming/Chatting on Cloudflare's speed test. She's getting Great/Great/Great. My latency and jitter are off by 2 orders of magnitude relative to hers. To be clear, she's using wireless too, just connected to the RBR.
is SIP ALG enabled or disabled under Advanced tab/Setup/WAN setup? <- Enabled ie. I haven't checked the 'Disable' box. This is default.
Where you able to get the system FW updated yet? <- Yes, all on V7.2.6.21_5.0.20
Ok. What is the distance between the RBR and the RBS your connecting too?
What channels is the RBR currently using for the radios?
Something to try, turn OFF the RBS near you and let your devices connect to the RBR.
Is the power level on the RBR at 100% under Advanced Tab/Advanced Settings/Wireless Settings
Not seen on Orbi AX.Ok. What is the distance between the RBR and the RBS your connecting too? <- I'd say about 30 (2 stories away, straight up)
What channels is the RBR currently using for the radios? <- 2.4 Auto, 5 pinned to 36. If I'm sharing the wrong details, lmk where to look.
Something to try, turn OFF the RBS near you and let your devices connect to the RBR. <- I did this and while Cloudflare tells me my quality is average/average/average, the latency and jitter numbers are down. Still not as stellar as what my wife is seeing right next to the RBR, but better than what I had earlier today. FWIW, this could be from having a small sample set - there's been plenty of variance in performance.
Is the power level on the RBR at 100% under Advanced Tab/Advanced Settings/Wireless Settings <- yesAlso want to restate that I was in a pretty good condition until about 2 months ago. No obvious changes in the local environment that I can attribute this to.