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Forum Discussion
Orbi960 Frequent Internet Disconnection
Hello All, I have been using Orbi960 since 2 years without any problem and works like a charm. From 23 May 2025, I am facing frequent internet disconnection, Internet disconnects very 5 to 10 min...
Does the front LED on the RBR turn PINK or blink WHITE when this happens
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Who is your ISP your connected with?
Is IPv6 enabled ono the RBR?
Are you using ISP DNS or custom DNS?
Able to access the RBR WEB UI in a web browser?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
I have my 963 online, been working great:
https://community.netgear.com/discussions/en-home-orbi-ax/share-your-orbi-350-750-850-or-960-series-system-uptime/2339936/replies/2459332