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Forum Discussion
orbt setup, no connection to internet
I have Verizon fios and just purchased the Orbi RBK754. I am trying to set it up connected directly to the Verizon ONT. Ethernet port is active on the ONT. And I released DHCP on the Verizon Quantum Gateway router before shutting it down based on suggestions I read so far. However, the Orbi setup reaches the last step which is checking for internet connection. It says "no internet conenction found". Any additional suggestions on why this is happening?
9 Replies
Please visit and post about this over in the Orbi AX forum:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-axThank you.
Try setting up the RBR with out it being connected to the ONT. You can manuall set it up and walk thru the setup wizard with a wired PC and web browser. Once you have it setup and configured. Power OFF the ONT and RBR. Connect the RBR to the ONT and power it ON. then power ON the RBR. Use the RBRs web page to check for the Internet status on the basic tab.
bwang wrote:I have Verizon fios and just purchased the Orbi RBK754. I am trying to set it up connected directly to the Verizon ONT. Ethernet port is active on the ONT. And I released DHCP on the Verizon Quantum Gateway router before shutting it down based on suggestions I read so far. However, the Orbi setup reaches the last step which is checking for internet connection. It says "no internet conenction found". Any additional suggestions on why this is happening?
Thanks for all the help. Connecting a PC to the router and use the Web setup did the trick. The mobile app setup process was well designed and very simple, but just does not work in this situation.
Thanks. In the end, being on with Netgear chat support, I was able to get it to work by hitting the reset button on the Orbi and going through all the steps again, and directly accessing the webpage through the 10.0.0.1 address (the other default addresses are used by my modem). Once I was through all that, the app on my phone started to work. So, A+ for the support staff, although it took hours, and like a D- for an app and setup that clearly couldn't work without their helpline's intervention on a device that was pretty pricey. I also found that when it wasn't going anywhere and I had lost confidence in the product, getting a return authorization was going to be a huge hassle (I ordered it direct from Netgear, not Amazon, as I'm trying to give less business to Amazon -- but Amazon honors returns).
cjschuylkill wrote:Thanks. In the end, being on with Netgear chat support, I was able to get it to work by hitting the reset button on the Orbi and going through all the steps again, and directly accessing the webpage through the 10.0.0.1 address (the other default addresses are used by my modem). Once I was through all that, the app on my phone started to work. So, A+ for the support staff, although it took hours, and like a D- for an app and setup that clearly couldn't work without their helpline's intervention on a device that was pretty pricey. I also found that when it wasn't going anywhere and I had lost confidence in the product, getting a return authorization was going to be a huge hassle (I ordered it direct from Netgear, not Amazon, as I'm trying to give less business to Amazon -- but Amazon honors returns).
IMHO....much of your headaches were caused by Verizon
