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Forum Discussion
Packet loss and intermittent internet on RBR750
Hi, I am experiencing packet loss on my home network, making some devices unusable. This is the second time I've experienced this. The first time I ended up replacing the router.
I initially bought an RBK753 set from Costco (router w/2 sat) in June 2021. I purchased an additional satellite from amazon (same model as the others) some time later. The packet loss issue manifested last fall and I ultimately purchased another 2-pack (router + sat) to replace the router thinking it was a hardware issue as it kept recurring after I wiped the router to factory. That seemed to solve the problem until earlier this week. Same issue again, hard/soft reset of the router had not helped.
I'm running the latest 7.2 firmware on all devices. I'm waiting on Level 2 support to contact me but wondering if anyone has any suggestions before I pull the plug on a new system.
The issue is with the main router as I am hardwired directly to it from my desktop computer where I am seeing the packet loss. All wifi devices are also intermittent. I have ruled out the modem with support Level1.
4 Replies
How are you testing for packet loss?
Wired or wireless device? Wired is preferred.What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Any Wifi Neighbors near by? If so, how many
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.This is happening from my desktop when directly connected to the router and no satellites connected. All wifi devices experiencing the same issue.
How are you testing for packet loss? using cmd line "ping -t google.com"
Wired or wireless device? Wired is preferred. BothWhat is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? It's my own Netgear modem I bought when I purchased the mesh system originally. I don't have the model as I am at work now. Issue does not occur when hardwired directly to the modem.
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. I will check this.
What is the size of your home? Sq Ft? 2 floors, 3500sqft
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS️ to begin with depending upon building materials when wired or wirelessly connected. I have the router in my office on the 2nd floor and I am hardwired directly to it. Satellites are pretty far away from each other. All downstairs on opposite sides of the house.️Does this happen with the RBS turned OFF? Yes
Does this happen with both wireless and wired devices? Yes
What channel configurations are currently set on the router? 2.4 - Auto, 5 - 40Any Wifi Neighbors near by? If so, how many 3-4
What is the difference in packet loss between the computer connected directly to the modem and the computer wired to the Orbi RBR750 router?
Is this phenomenon constant, or does it vary during the day?
Are there any devices on the local network that respond to ICMP ('ping')? Is the same sort of packet loss observed when pinging them?
