NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

gogoy7's avatar
gogoy7
Follower
Jul 14, 2023

Pretty sure my Orbi dropped connection again

I was streaming a channel on my DirecTV Satellite and noticed that the channel went back to live TV this disconnecting from the streaming g channel. Also noticed my Amazon Echo seemed to disconnect too. DirecTV is Wired while Alexa device is Wireless. My modem had all the lights on and all the lights were on as normal. What’s going on!?! This is getting annoying every little bit my internet goes down. I have fiber with 1 Gbps down and up. What should I do? I’ve had this issue for some time. I have RBR 850 router paired with the RBS 850 satellite.

I’m starting to get really fed up with it all!

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jul 14, 2023

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

     

    ️Does this happen with the RBS turned OFF? 
    Does this happen with both wireless and wired devices? 
    What channel configurations are currently set on the router?  
    Any Wifi Neighbors near by? If so, how many? 

     

    Try disabling the following and see:
    Armor, Smart Parental Controls or Circle, Traffic Meter

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.