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Problem with an RBR750P satellite but I have not changed the firmware
I recently (a few months ago) purchased a RBR750P kit from Best Buy that included 2 satellites. Out of the box, the satellites connected fine and worked well. About a week ago I tried rebooting the...
I called Netgear and the technician led me through all the steps listed above. Ultimately, he isolated each satellite by having me plug it directly into the router by ethernet. Once that was done, it was discovered that one of the satellites had failed to update the firmware. Everything worked perfectly once the firmware matched all the satellites. I have an RBR750P with 2 satellites. By the way, resetting did NOT fix the problem. Only by examining each satellite individually by ethernet was the technician able to confirm the firmware version. All this happened during a router reboot where the system was probably trying to update the firmware but was interupted.
I called Netgear and the technician led me through all the steps listed above. Ultimately, he isolated each satellite by having me plug it directly into the router by ethernet. Once that was done, it was discovered that one of the satellites had failed to update the firmware. Everything worked perfectly once the firmware matched all the satellites. I have an RBR750P with 2 satellites. By the way, resetting did NOT fix the problem. Only by examining each satellite individually by ethernet was the technician able to confirm the firmware version. All this happened during a router reboot where the system was probably trying to update the firmware but was interupted.
