NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

TerjeSly's avatar
TerjeSly
Aspirant
Mar 13, 2022

Problem with Netatmo Presence

I'm having problems with the Netatmo Presence camera. I have 2 cameras. One Satelite  is approx. 1 meter from one camera and the other approx. 8 meters. Both cameras lose contact 3-6 times per. day and night.
Not both at the same time.
I have Netgear Orbi RBR350 router with 2 satellites. Are there any settings in routes that are incorrect? Does anyone have any tips?

4 Replies

  • Mikey94025's avatar
    Mikey94025
    Hero
    Mar 13, 2022

    Try this to see if it improves your wireless compatibility for your cameras and other older 2.4Ghz devices:

    1. Go to the web admin portal at http://orbilogin.com/
    2. Click to the Advanced tab, Advanced left menu, Wireless Settings
    3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
    4. Press Apply

    See if that helps.  If problems still persist, next try disabling AX mode for the 2.4Ghz band:

    1. Go to http://orbilogin.com/
    2. Click to the Advanced tab, Setup left menu, Wireless Setup
    3. Uncheck "Enable 2.4G" under the top Enable AX section
    4. Press Apply
    • TerjeSly's avatar
      TerjeSly
      Aspirant
      Mar 13, 2022

      Thank you so much. Will be testing next weekend.

      • Mikey94025's avatar
        Mikey94025
        Hero
        Apr 10, 2022
        TerjeSly wrote:

        I can not find that choice

        Apologies, your RBR350 doesn't have AX mode so just try the CTS/RTS Threshold change.