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dkelling's avatar
dkelling
Aspirant
Aug 08, 2022

Randomly drops internet connection

I am having the same problem with latest update and email logging. A constant problem and does not seem to be getting better

10 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Aug 08, 2022

    What model Orbi do you have? 

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    Does the front LED on the RBR turn PINK when this happens? 

    How often does this happen? 

    What CAT# lan cable are you using between the RBR and ISP modem? 

     

    Do you have any RBS deployed? If so, how many? 

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    What devices do you have connected and how many devices do you have? 

    • dkelling's avatar
      dkelling
      Aspirant
      Aug 08, 2022

      RBR 850 with 2 RBS's

      4.6.8.5_2.1.9

      ARRIS Surboard S33, Cox Gigabit

      Yes

      7-10 times a day

      Cat6

       

      2 RBS's deployed

      3400 sq ft

      RBR to Downstairs RBS 50+ ft

      5GHZ is 40, 2.4 is 7

      I have scan wireless signals around my house about 5 or so. These channels were picked with least overlap of interference with other signals

      20-30 devices connected

       

      Been having thise problem for over 2 yrs now. Very frustrating , 

       

      here is latest email log

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru
        Aug 08, 2022

        Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
        Be sure to restart your network in this sequence:
        Turn off and unplug modem.
        Turn off router and computers.
        Plug in and turn on modem. Wait 2 minutes for it to connect.
        Turn on the router and wait 2 minutes for it to connect.
        Turn on computers and rest of network.

         

        Has a factory reset and setup from scratch been performed since last FW update?

         

        Being that your ISP modem has a 2.5Gb port, CAT6A STP cable would be recommended here between the modem and RBR. I did see some problems with my 8 series connected to my CAX80 on it's 2.5Gb port with CAT6 UTP cables. Changed to CAT6A  STP cable and that problem resolved. 

         

        For that size of home you may have one too many RBS deployed and too much Wifi signals in the home:

        https://youtu.be/UR0viMLISz4

        I would try turning OFF one RBS and test this configuration out. 

         

        Set 2.4Ghz to 1 6 or 11. Channel 7 is not a primary channel that should be used. 

         

        Can also try enabled SIP/ALG under Advanced tab/Setup/WAN Setup. 

         

        FYI, Please edit out any MAC addresses prior to posting captures in a public forum for security reasons.