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Forum Discussion
RBK Wifi Loss Connection, LAN Works, 1 Wifi Cam Works - Ideas why?
I have a RBK752 kit (RBR750 Router + 2 Satellites)
I noticed my phone wouldn’t show my Ethernet connected receiver that’s connected to the garage Orbi satellite. I went inside and noticed my phone couldn’t get on wifi at all.
Orbi App shows ‘online’ but my phone, computer, Ethernet connected TV and lots of wifi devices cannot get on. Oddly a wifi camera in my baby’s room still works and my ring alarm that’s Ethernet connected works.
Firmware is v4.6.5.14.
Modem is cm500 modem only. Works.
What do I do? I’ve unplugged my modem. Unplugged router. Waited minutes, Plugged modem back in and plugged router back in. Did this several times and no luck.
Next step I guess is a hard reset but I’m afraid that will cause issues with my connected devices. I guess as long as a I keep network and password the same it should it should be fine.
Thought about buying a new modem but not sure that’s the problem.
I noticed my phone wouldn’t show my Ethernet connected receiver that’s connected to the garage Orbi satellite. I went inside and noticed my phone couldn’t get on wifi at all.
Orbi App shows ‘online’ but my phone, computer, Ethernet connected TV and lots of wifi devices cannot get on. Oddly a wifi camera in my baby’s room still works and my ring alarm that’s Ethernet connected works.
Firmware is v4.6.5.14.
Modem is cm500 modem only. Works.
What do I do? I’ve unplugged my modem. Unplugged router. Waited minutes, Plugged modem back in and plugged router back in. Did this several times and no luck.
Next step I guess is a hard reset but I’m afraid that will cause issues with my connected devices. I guess as long as a I keep network and password the same it should it should be fine.
Thought about buying a new modem but not sure that’s the problem.
7 Replies
RcBay wrote:
I have a RBK752 kit (RBR750 Router + 2 Satellites)
I noticed my phone wouldn’t show my Ethernet connected receiver that’s connected to the garage Orbi satellite. I went inside and noticed my phone couldn’t get on wifi at all.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Orbi App shows ‘online’ but my phone, computer, Ethernet connected TV and lots of wifi devices cannot get on. Oddly a wifi camera in my baby’s room still works and my ring alarm that’s Ethernet connected works.
Firmware is v4.6.5.14.
Modem is cm500 modem only. Works.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Turned off AX for 2.4
CTS set to 2347
What do I do? I’ve unplugged my modem. Unplugged router. Waited minutes, Plugged modem back in and plugged router back in. Did this several times and no luck.
Next step I guess is a hard reset but I’m afraid that will cause issues with my connected devices. I guess as long as a I keep network and password the same it should it should be fine. Please try a full reset and setup from scratch. You can use same SSID name and PW on the RBR.- “What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Turned off AX for 2.4
CTS set to 2347”
Everything is stock settings wise and have been working fine for 8 months.
I also don’t know how to make those changes you listed above. The Orbi App doesn’t seem to allow for those kind of changes and I can’t or at least don’t know to log into the router since the WIFI connection is down.
I tried one of the Ethernet cables and that didn’t connect me.
I also can’t turn 2.4ghz off as I need that for a wifi door lock.
RcBay wrote:
“What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Turned off AX for 2.4
CTS set to 2347”
Everything is stock settings wise and have been working fine for 8 months.
I also don’t know how to make those changes you listed above. The Orbi App doesn’t seem to allow for those kind of changes and I can’t or at least don’t know to log into the router since the WIFI connection is down.
You have to make those changed on the RBRs web page using a PC or laptop and a web browser.
I tried one of the Ethernet cables and that didn’t connect me.
I also can’t turn 2.4ghz off as I need that for a wifi door lock. Turning OFF AX mode for 2.4Ghz is only disabling this mode. Does NOT turn OFF 2.4Ghz radio.
You might try a full factory reset and setup from scratch.
