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Moocher's avatar
Moocher
Aspirant
Jun 25, 2022

RBK352 but want to add a 3rd satellite but it won't sync ???

Ok...

 

I've had my Orbi RBK352 for 18 months without any issues.

We have just moved to a new larger house & want to add an extra satellite to my system but I can't get it to sync.

 

It's only about 3 meters away from the router but obviously has a different password as it did not come with the original system.

On the app it asks me to put in my email & password in which I successfully do. But doesn't find the router.

Try setting up a new system by scanning the QR Code on the router.

It gives my Orbi WiFi networks name. Continue & run through the process it tells me.

States satellites starting up & runs through another process.

Then it tells me to "join the Orbi network"

Then "Log into your Orbi"...This is where the problems begin

User Name is "Admin" Password by default is "password" but it won't log in...Grrrrrrr

I've tried the password for the Orbi System, I've tried my personal password to log in but nothing works.

I've tried resetting the system, deleting & reinstalling the app, I've logged into my Netgear Modem & tried that password.

Absolutely nothing is working & have read it's a common problem.

 

Please help. I'm just about fed up with this

6 Replies

  • ekhalil's avatar
    ekhalil
    Master
    Jun 25, 2022
    Not being able to login to the system has nothing to do with adding the satellite.
    You should login as usual with the password you use to login to your system.
    It can be that you tried many times. Just wait a bit and try again.
    Once you login successfully try then to add the new satellite.
    • Moocher's avatar
      Moocher
      Aspirant
      Jun 25, 2022

      I fully understand that not being able to log-in has nothing to do with adding another satellite but how in hell can I add another satellite when the system won't let me log-in ???

       

      It can only be 1 of 3 passwords...

      1) The default password

      2) The password on the router

      OR

      3) The password I use to log-in to my account

       

      BUT unfortunately it won't let me log-in with any of these answers...

      I have even gone to the orbilogin.net... put in the serial number, it then asks my secret questions. I put in the answers & even that tells me I'm wrong... One messed up system when it's not working properly ... Grrrrrrrrrr

      • CrimpOn's avatar
        CrimpOn
        Guru
        Jun 25, 2022
        Moocher wrote:

        I fully understand that not being able to log-in has nothing to do with adding another satellite but how in hell can I add another satellite when the system won't let me log-in ???

        Netgear has a Knowledge base article showing how to add a satellite using only the WPS sync buttons on the back of the cases.

        https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite 

         

        Not being able to log into the Orbi router web administration would drive me bonkers.  So much so, that I would (and have) done a complete configuration all over again in order to gain access.

         

        When the router is Factory Reset, it erases all user configuration and sets the web login credentials to "admin" and "password".

        I discovered early on that in my haste to get finished, I was not deliberate enough with those password reset questions.  My experience was that I had to deliberately 'pull down' the list of prompts and select one.