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Forum Discussion
Imbset
Mar 06, 2022Guide
RBK353 drops internet every 20-40 minutes
Morning, Yesterday I’ve got this set delivered to me as my prev. Network was getting a little outdated. Followed the out of the box installation and works great. However, for some odd reason, th...
- Mar 13, 2022A week after making this change;
Technicolor router set from Bridge to Router mode and setting up the DMZ, I’ve had zero disconnects and solved my problem
Much appreciated for the support!!
Imbset
Mar 06, 2022Guide
Hi Plemans,
Sure is, while gaming it disconnects you from the game, strangely my prev. setup didnt have these issues at all..
I was thinking of changing my modem’s setting to function as a router instead of a bridge and setting my Orbi system up as an AP, you reckon this could resolve it?
Sure is, while gaming it disconnects you from the game, strangely my prev. setup didnt have these issues at all..
I was thinking of changing my modem’s setting to function as a router instead of a bridge and setting my Orbi system up as an AP, you reckon this could resolve it?
plemans
Mar 06, 2022Guru - Experienced User
what modem/gateway is it?
If its a combo device as you're statement implies, it can cause a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions. I've see some ISP supplied modem/router combo devices be pretty sketchy and have poor passthrough mode.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
- ImbsetMar 06, 2022GuideIt is a Technicolor TC7200U from my ISP, currently set up as a bridge, so its routing systems are not be functional, so option 1 has already been tried.
After some reboots and sequenced startups I have managed to reduce my disconnects to once per hour. Sadly I cannot change any settings in the modem supplied by my ISP, so option 2 kinda falls of too..
Some side information:
Both routers and satellites are running on V4.20.0.4_3.100.71
One of the satellites is on backhaul(figured this was possible)
Modem has a leaseperiod of 1hour, yet internet drops are not in sync with the modems’ lease period- plemansMar 06, 2022Guru - Experienced User
You can always try the technicolor in router mode (disable its wifi) and the orbi in access point mode.
it wouldn't be the first poorly coded isp supplied router I've seen- ImbsetMar 07, 2022Guide
Plemans,
I've been getting disconnections during important meetings(which is quite frustrating), so I've given my ISP a call and they pushed a FW update to my modem which allowed me to change settings such as the DMZ etc.
So I'm now using the second solution you proposed, noticed that my DHCP lease time is now set to 24 hours instead of 1 hour, I'll track my logs for the coming 1 or 2 days and track if I have any more disconnections.
If it is resolved, thank you for your support, it is highly appreciated!!