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Forum Discussion
RBK850 - refused to connect
Hi All,
My previously fully functioning RBK850 with the latest firmware does not allow me to connect on his IP address, neither the app can connect. It is simply telling to me "Refused to conne...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
If you can not get to the web page of the RBR850 at all or orbi app fails to connect, you'll need to factory reset the RBR and setup from scratch. Press the reset button in back for 15 seconds then release. Give about 2 minutes and walk thru the setup wizard with a wired PC and web browser:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
I'm really unhappy restore a working device, but anyway... Questions:
- Is there any risk, that I cannot reach the web page after reset, too, making the device unusable?
- I have 1 main device and 1 satellite - in which order should I reset them?
- After factory reset, is it OK to restore the last known working backup, or better to setup everything manually?
does not allow me to connect on his IP address
Perhaps it would be useful to review some assumptions:
The default behavior of Orbi routers is to create a LAN subnet of 192.168.1.x, with 192.168.1.1 being assigned to the router itself and other devices getting IP addresses from 192.168.1.2 through 192.168.1.254 (or whatever DHCP range the router has been configured for).
Q: is 192.168.1.1 the IP address that the web page is attempting to open? Have you tried using a URL rather than an IP address, such as http://orbilogin.net?
There are a number of situations which cause the Orbi router to change the LAN subnet, often to 10.0.0.x, with 10.0.0.1 being taken by the router itself.
The way to determine if this has happened is to look in the network setting to find the IP address of the gateway.p.s. Yes, Netgear product numbers can be confusing. For several years, Netgear followed a pattern with Orbi systems.
RBK850 indicates a "Kit" consisting of one RBR850 (R for 'Router') and one RBS850 (S for 'Satellite')
RBK852 indicates a Kit with one router and two satellites.
As the original 192.168.1.1 address conflicted with my modem, I reconfigured it to 192.168.0.1 . This address was reachable until the last restart, but it is not anymore using browser. Not even the iPhone application can connect. I'm 101% sure the IP remained the same, as this is my default gateway, and all devices (including the satellite, which is still accessible) is using 192.168.0.x IP addresses. Either trying 192.168.0.1, or orbilogin.net, the response is the same, cannot reach the webpage.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Disconnect the RBR from the ISP modem/ONT temporarily.
Bring the RBS to same room or near RBR. Say 10-15feet.
Press the reset button on the RBS first for 15 seconds, then release. Then do same on RBR. Give about 5 minutes.
Have one ethernet connected PC in the back of the RBR. Walk thru the setup wizard: https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
After completing the setup wizard, continue to set up the RBRs wifi settings (WIFI SSID name and password) as you had them before so your devices will reconnect automatically. I recommend using manual channels 1 and 40.
Check the RBRs web page for the RBS connection as well, should be synced. If so, power it off.
Reboot the RBR and reconnect it's WAN port back to the ISP modem/ONT.
Put the RBS back in it's remote location and power it ON.
Let us know what FW version you have on the RBR and RBS at some point.
I'm really unhappy restore a working device, but anyway... Questions:
Is there any risk, that I cannot reach the web page after reset, too, making the device unusable?
I have 1 main device and 1 satellite - in which order should I reset them?
After factory reset, is it OK to restore the last known working backup, or better to setup everything manually?Thanks for the detailed instructions. The FW version is 7.2.7.15 on both devices (main and satellite)
