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RBK853 - Satellites drop Internet connection
Hi all,
we have a RBK853 package and since initial installation we have the problem that the Internet connection is dropped multiple times during the day from all 2 satellites. Totally annoying when you have to work from home with stable WiFi. We have tried almost any possible channel settings and the Orbi is running in AP mode only.
If anybody has any suggestion how to solve this, that would be much appreciated!
In touch with NG support since 4 weeks to no avail so far.
Many thanks,
Mike
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a full power OFF of the RBR and RBS been perfomed since last FW update?
Try disabling AX mode on the RBR for 2.4Ghz...
5 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a full power OFF of the RBR and RBS been perfomed since last FW update?
Try disabling AX mode on the RBR for 2.4Ghz...
Hi there,
thank you for your quick reply.
Firmware is V4.6.3.16_2.0.51
The modem is a Telstra Smart modem, we previously had an Orbi RBR50 plus 2 Satellites RBS50 working fine on the same setup.
Home is a 2 story 300 sm single dwelling.
When connected both Satellites show blue colour indicating they successfully synced and the connection between the router and satellite is good.
Currently using channel 5 (2.4 GH) and 36 (5 GH).
2 Wifi neighbours at least 15 m away.
Yes full power off and hard reset has been performed multiple times.
ok will now try disabling AX mode for 2.4 GH.
Is there a model # for the Telstra Smart modem?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.