RBK853 Warranty Problems

Question

I purchased the RBK853 from Amazon on 01 August 2021 and it was delivered today (03 August 2021). Although I have uploaded the receipt, the product registration shows that most of the warranty has already expired. What can be done to correct the warranty issues?

Thank you for your assistance.

FURRYe38 · Answer

Contact NG support directly.&nbsp;
&nbsp;
Blanca_O&nbsp;

FURRYe38 · Answer

Thanks for letting us know.&nbsp;

jestric · Answer

Thank you for your reply. I wasn’t able to contact them because of the fact the system said my support had expired. I finally figured out that if I submitted a request for an RMA (since the equipment was still under warranty) I would have a trouble ticket. This in fact worked and my dates were corrected by the NG representative.

Thank you again. 👍

Forum Discussion

RBK853 Warranty Problems

3 Replies