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RBKE963 satellite dead/bricked after a power cut?
Hello all, I hope you can help me,
Today there was a power cut, and when the power returned, my mesh didn't come back with it.
The router is fine, but none of the satellites wanted to connect to it. I restarted everything and even hardware reset each satellite one by one. Eventually they all reconnected except for one.
This satellite will flash its white light, then turn blue, confirming it has a good connection, but it is not visible on either the app or the web page, nor does it emit wifi.
Please advise, thank you!
M
Fixed it!
I read about the 30/30/30 reset and that did the trick!
Thank you for your assistance
14 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.Power OFF all working RBS. Take the one non working RBS to same room as the RBR and try to sync it there...Try using the RBRs add satellite function on the RBRs web page with a PC and web browser...
Hello, thank you for your reply 🙂
What Firmware version is currently loaded? V6.3.7.5
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Starlink
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Yup (also, the router and all of the other satellites work just fine)
What is the size of your home? Sq Ft? 4000
What is the distance between the router and 📡satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected. Yup, about that (also, they've always worked before and it's now only this one satellite that seems to be bricked)
Power OFF all working RBS. Take the one non working RBS to same room as the RBR and try to sync it there...Try using the RBRs add satellite function on the RBRs web page with a PC and web browser. Done that about 15 times, no joy. The others work though
For that size of home, you only need the RBR and 1 RBS, maybe two with the RBRs transmit power set to 25%.
I have a 5000 sq ft phone 3 levels and use two RBS and power is set to 50%. I can get away with 1 RBS.
Might try a factory reset on the RBR and the one RBS and setup from scratch. Walk thru the setup wizard with adding just the 1 RBS. Leave the others OFF.
