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Forum Discussion
sajid4077
Jul 29, 2022Tutor
Rbr 750 requires daily reboot
Hi, I have the rbr750 orbi system with 2 satellites. The current firmware is 4.6.8.2_2.1.9. My download speed is supposed to be 1000mbps, but speedtests around 600-900 at normal times. But, everyd...
- Aug 02, 2022
Glad to hear it was a sketchy connector!
You might mark your solution as solved so people know what fixed the issue 🙂
Let us know if you have further issues
plemans
Aug 01, 2022Guru - Experienced User
when its dropping in speed, whats showing in the wan port statistics page.
https://kb.netgear.com/24222/How-do-I-display-Internet-port-statistics-on-my-Nighthawk-router
sajid4077
Aug 01, 2022Tutor
See Attached.
- FURRYe38Aug 01, 2022Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. If your ISP Modem or ONT supports 2.5Gb on there WAN port, CAT6A STP cable would be recommended.- sajid4077Aug 01, 2022TutorI don't have a cable modem. It's directly connected to the line outside my house. The outside line is connected with Cat7 which feeds into the Orbi Router. I will ask the cable company to redo the pinout on the external connection to see maybe that fixes the problem 🤷🏽‍♂️
I'm really out of ideas- FURRYe38Aug 01, 2022Guru - Experienced User
I would ask the ISP if there is a interface unit out side or ONT. There has to be something that is converting the ISP data media to ethernet media.
Also give this a try:
Also enable SIP ALG on your RBR as well.
- CrimpOnAug 01, 2022Guru - Experienced User
sajid4077 wrote:
See Attached.
Thanks for providing the screen shot of the Show Statistics page. The Orbi router has determined that the WAN link to the ISP device has a maximum capability of 100MB/s. At that point, that is the theoretical maximum throughput. In actual practice, a little over 90MB/s is possible. The mystery, then, is what has caused the Orbi to determine that a link that was once capable of 1000MB/s is suddenly only capable of 100MB/s, but then returns to 1000MB/s when the router is rebooted.
Auto-negotiation is the technology used for the ISP and the user router to determine which speeds are capable:
https://en.wikipedia.org/wiki/Autonegotiation
It is built into the Ethernet hardware chips in the router and the ISP device, and is supposed to be "automatic".
There is a way to determine whether the fault lies with the owner router or with the ISP Ethernet cable + media device:
Disconnect the router and connect a computer with Ethernet connector and see if this continues to happen.
Since it may take two days for the problem to manifest, this is obviously impractical. (pick a description: unacceptable, ridiculous, impossible, the family will kill me, etc.)
I think the way forward is to contact the ISP. Intermittent problems are very difficult to resolve.
- sajid4077Aug 01, 2022TutorThank you CrimpOn. The WAN speed was the first thing I noticed as well. I have an ISP technician coming tomorrow and I hope to explain this to him, but I'm not sure how much they will be able to help. I have had mixed results with the quality of techs that show up.
I will keep you all posted.- CrimpOnAug 01, 2022Guru - Experienced User
sajid4077 wrote:
I have had mixed results with the quality of techs that show up.Enjoy the humor. ('mixed results'). To me, the key is that the speed changes without touching anything. No wiggling connectors or wires. No unplugging or replugging. The obvious first step is, "well, change the cable." But, why? I can see a loose cable connection causing a problem (maybe). But if the cable is not touched at all and the problem goes away.... then???