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Forum Discussion

Papaloco's avatar
Papaloco
Aspirant
Nov 07, 2022

RBR 760 Wifi Drops Out Intermittently

Got the system in August 2022 worked great for the first 3 weeks, now my I-Pads and I-Phone keeps disconnecting the iPads and the iPhone , but also the ECOBEE thermostat which has to be manually reconnected every time . On the ORBI app it shows nothing connected to the 2 satellites unit, but all connected to the router. The satellites show up as red in the app but says the are connected. Getting ready to return to Costco if I can't get this fixed.

Troubleshooting

1 Reply

  • CrimpOn's avatar
    CrimpOn
    Guru
    Nov 07, 2022

    It would be helpful to know what the Orbi web browser administration interface says about the satellites.

    Use the iPad (or computer.  Smartphone screens are far too tiny)  Browse to http://orbilogin.net , enter the router credentials ("admin" and the router password - not the WiFi password or Orbi app password).  Select Attached Devices from the home page menu.

     

    The two satellites should appear at the top of the screen.

     

    If you power the satellites off and then back on again, what colors does the LED on the front display?

    (I believe the 760 is equivalent to the 750 only specific to Costco. See page 9 of the user manual:

    https://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf )