NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
rbr 850
I have a ORBI RBR850 with three satellites. I log in to the router and It shows that I am getting internet connection and plenty of speed (2.4G). When I log in to the app it shows no internet connection. I am also having a number of my devices losing connections. I am looking for suggestions. I don't want to spend the money to upgrade to next mesh system. I have tried the normal reboots and resets. My network hasn't always worked this bad and I do have a large house (4500 sqft) I am looking for suggestions
3 Replies
Some additional troubleshooting may be helpful.
Is it obvious that the system does have an internet connection, in the sense that a number of devices are connected to the system and are performing normally (web surfing, streaming video, reading/sending email, doing what they normally do)?
If this is the case, that points to a problem with the device running the Orbi 'app'. Perhaps it is not connected to the internet, either through WiFi or the cellular network. (Hint: has Anywhere Access been enabled on the Orbi app on this device?)
Is it always the same devices that appear to have network issues? If there a distinct pattern to the problems? Do they seem to be related to one of the satellites?
No I am getting internet and the ip address says it has internet. I think I am going to do a factory reset and see if that works. Such a pain. I am also getting significant disconnecting by devices. Thank you for your help
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
For that size of home, having 3 RBS deployed maybe too much:
I have a 5K sq ft home and run two RBS with power set to 25%. I can get away with one RBS with power set to 100%.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What channel configurations are currently set on the router?
