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jwf2's avatar
jwf2
Follower
Nov 23, 2021

RBR750 – can’t connect can't connect to primary network, only to guest

All of a sudden my Orbi (NETGEAR AX4200 Orbi WiFi 6
High-Performance Whole Home Mesh(RBR750) wouldn't connect to the primary network.  It will connect to the guest network only.  Please help and I have limited knowledge on how to fix this debacle.

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 23, 2021

    Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax


    Please use this link to the main forum product list to review and choose where to make your posts. 
    https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


    Thank you

  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 23, 2021

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What devices are you trying to connect to the Orbi system? 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡