NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR750 - FTTP installed
Team, I have just had FTTP installed. My previous connection with TPG ran through an older TPG modem then into my Orbi system. With my new connection I am trying to connect my Orbi directly to the fi...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Ask the ISP if you should be using DHCP or PPPoE.
Disable IPv6 on the RBR.
Is the phone the only device not getting internet?
Has a power off for 1 minute then back ON with the ISP modem/ONT and router and satellite(s) been performed?
If your ISP Modem or ONT already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
Static IP Address Configuration for AP Mode | NETGEAR Communities
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-pointand https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...