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Forum Discussion
weirdbeardmt
Jun 14, 2024Guide
RBR750 - unstable, satellites keep disconnecting
Hi all, Starting to lose my mind on this. RBR750 + 3 RBS750 satellites running in AP mode. I have a separate DSL router which acts as DHCP; the Orbi is purely wifi. We've got a fairly busy ho...
- Oct 04, 2024
Thought I'd update this because things have settled down a bit. I have re-sited the nodes (mostly forced due to a Fibre upgrade) but this means the Router is now more central and I now just have 2 APs which seem to make sense.
So far I am not seeing the same issue where nodes would disconnect and then not recover.
FURRYe38
Jun 14, 2024Guru - Experienced User
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
IF you have factory reset the system and still seeing problems, I'd downgrade to v.21. Others are seeing issues with v.31 that came out a couple of months ago and troubleshooting and resets don't seem to fix the problems they are seeing. So been recommending user to downgrade the RBS first, then RBR lastly back to v.21.
weirdbeardmt
Jun 14, 2024Guide
OK thanks. It's around 1200sqft I would guess, not including the garden which one of the satellites should be covering but it's solid stone walls etc. and I think i've got things positioned reasonably sensibly.
I'll try downgrading to .21 to see if that helps.
- FURRYe38Jun 14, 2024Guru - Experienced User
👍
- weirdbeardmtJun 14, 2024Guide
You say to downgrade the RBS first then the RBR... have found the two different .21 firmwares no probs... but what's the method for downgrading the satellite? Do I need to attach to it physically with a cable etc.? It looks like I can do it from the RBR admin panel > Manua Update but slightly nervous about doing it in case they disconnect / disappear again halfway through...
- FURRYe38Jun 14, 2024Guru - Experienced User
You can or if you have a wired PC connected to the RBR and all RBS are wirelessly connected, you can just connect to there web pages on each and send the RBS FW file to each RBS from your PC.
Can follow this process I put to PDF: