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RBR750 - Updating FW to v4.6.14.92 crash configuration & settig
recently, updated my RBR750 FW to v4.6.14.92 and it crash my setting & configuration.
All the connected devices in my Apps is now shown as N/A and having Blocked status when they are not even blocked. When i went to the web interface, some of the devices is also shown as unknown and blocking a device does not blocked the device at all. The information on the Apps and Web interface is no longer in sync and the access control function is also not working at all.
All this happen after the FW is being updated. any advice on how to resolved this.
2 Replies
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageI would factory reset and setup from scratch? Do not re-load using a saved backup config from file. A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-SystemBe sure you update any RBS first, then update the RBR lastly for any new FW updates that become available.
