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Vandervalk's avatar
Nov 04, 2022

RBR750 - Website Login "ERR_CONNECTION_TIMED_OUT"

I do have this problem on a number of similarly run websites.

The website administrator says this is my firewall (Orbi Firmware Version V4.6.9.11_2.3.5).

I can log in if I use cellular through my phone/ipad, thereby avoiding going via my ISP (Spectrum).

  • I have power cycled the equipment
  • Tried multiple browsers, clearing caches.
  • Today I added to Orbilogin.net Advanced/Security/Block Services/'Never' "HTTPS". No joy.

I don't use Armour. I don't see how to whitelist, allow, or prioritise a specific website. Any suggestions on how I might test or fix this?

Thanks,

Van.

13 Replies

  • Only some websites, or nearly all websites?

    Windows or Apple environment?

    When did this problem begin happening?

     

     

    • CrimpOn's avatar
      CrimpOn
      Guru

      p.s. The router option to "Block Services" is intended (literally) to Block some or all devices on the LAN from specific internet access.  By default, the router blocks nothing.  Any device can connect to any internet resource using any port that it wants to.

      • Vandervalk's avatar
        Vandervalk
        Tutor

        CrimpOn 

        Yes, exactly as I would expect it to behave. I tend not to mess with such things as I've never needed to. But I'm getting to the stage where I'll try anything.

    • Vandervalk's avatar
      Vandervalk
      Tutor

      CrimpOn 

      Thanks for the reply.

      • Only on three websites. Everything else is without issue. What makes me suspicious it's NOT the Orbi is that all these websites are similar databases probably not well managed.
      • MacOS 12.6 Monterey. Problems on all devices (desktop, laptop).
      • Began about four to six weeks ago. I haven't monitored Firmware updates. I'd purchased and installed the Orbi in June and, besides the usual initial set up teething, I have been headache free.
      • CrimpOn's avatar
        CrimpOn
        Guru

        It would be useful to verify that the web browsers are able to resolve the URLs into actual internet IP addresses.

        On Windows, I would open a command window and type the command

         

        ping <URL>    (such as ping ford.com or ping www.spectrum.com)  As an example:

        ping ford.com
        
        Pinging ford.com [19.12.113.37] with 32 bytes of data:
        Reply from 19.12.113.37: bytes=32 time=73ms TTL=241
        Reply from 19.12.113.37: bytes=32 time=73ms TTL=241
        Reply from 19.12.113.37: bytes=32 time=73ms TTL=241
        Reply from 19.12.113.37: bytes=32 time=107ms TTL=241
        
        Ping statistics for 19.12.113.37:
            Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
        Approximate round trip times in milli-seconds:
            Minimum = 73ms, Maximum = 107ms, Average = 81ms

        Notice how the URL ford.com was resolved to 19.12.113.37.

         

        I have networking apps on my Android devices which include various tools, but alas am completely ignorant of how to do anything on Mac or iPad.