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rcblonn's avatar
rcblonn
Aspirant
Jul 10, 2025

RBR750 and RBS350 Satellites no longer connecting

Hey everyone, I just noticed (and I think it occured today) that both of my RBS350 sattelites are no longer connected to my RBR750 Router and I have no idea why. I tried resyncing but it doesnt seem to do anything. I also tried power cycling. I started looking at the firmware and this is what I currently have for each:

When I went to the website to look at firmware its showing the newest firmware for the satellites is:



It also shows that my router has the newest version of firmware already. 


 
Any ideas or thoughts? My apologies if this has been asked already and I didnt see it. 

rbk750

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 10, 2025

    Try a full on factory reset and set up from scratch as well. 

    • rcblonn's avatar
      rcblonn
      Aspirant
      Jul 10, 2025

      Thats what I really want to avoid, but will try as a last resort.

      • KevinLiT's avatar
        KevinLiT
        NETGEAR Moderator
        Jul 10, 2025

        Hello rcblonn ,

         

        Welcome to the NETGEAR Community!

         

        It is best practice to do a full factory reset when there is a configuration change within the device that causes disconnection issues. Please let us know if you are still having this issue after performing a factory reset. 

         

        Best,

        Kevin

        Community Team