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Forum Discussion
RBR750 blocked all of my devices, again
RBR750 firmware version 4.6.5.14, purchased Sep 1st.
My Orbi configuration:
1. RBR750 with 2 satellites
2. The router and the satellites are connected via Ethernet Backhaul
3. The main router and one of the satellites connected to external 1G switches so I can have a few devices connected by wire.
4. WAN port connects to my Netgear cable router. The RBR750 is the default NAT and DHCP server for most devices.
The first week I had issues with ALL of my network devices being blocked. It was a combination of Parental Controls and Access Controls. Neither of which I need, after a bit of fustration, factory reset and so forth, I got everything working. Parental Controls and Access Controls are both turned OFF. Just this week Parental Controls in the phone app changed and shows "Expired - Off"
I can connect to my Orbi and the two satellites via the android app. The devices in question have green dots showing online. However, I cannot connect to any of the devices, all home automation things from different companies; for what it's worh they have all worked for years, until Orbi.
I have rebooted a couple of times. I can connect via the phone app from Arizona so I know the internet works. How do I unblock my devices remotely? If I have to fly to michigan to fix this I am going to be a very unhappy person. This equipment should be better than this.
Support has been a great help. Idiots, I have to do a factory reset, when I explained I am 2000 miles away
6 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
If yoru ISP modem has a built in router and wifi, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopWhat is the Mfr and model# of the ethernet switch in the configuration?
I have a Netgear Cable modem, new September of this year. I do not remember the model, wifi is shut off. I do not have a double NAT situation. EVERYTHING HAS WORKED JUST FINE until the recent Orbi firmware upgrade. My switch is also Netgear. I run a technology consulting company and years ago I was a certified network engineer.
I think the network works just fine since I can access the Orbi junk just fine. It appears there is no way to unblock the devices remotley. If I have to fly home to fix this, I will not be replacing everything with any Netgear products.
Thanks
It sounds like some Orbi bug related to Parental Controls has blocked all your devices. You're remote so anything requring you touch the Orbi, like factory reset, is a last ditch option.
This seems suspect: Just this week Parental Controls in the phone app changed and shows "Expired - Off" . I've never enabled Parental Controls and my Orbi app says "Set Up Profiles" under Parental controls.
Here are some random ideas to try:
- If you click into one of the Green devices in the Device Manager page, do any of the device statuses look suspect? Mine show connected to Satellite, link rate, IP address, etc. that all look normal.
- Have you tried pausing, and then resuming, one of your Green devices to see if it helps any?
- Under Device Manager / Home, have you tried pausing and then resuming. I get "Unlock Premium" if I try.
- There are a bunch of tabs on Device Manager / Home. In the Usage tab, mine says Activate Smart Parental Control. What does yours say?
- Is there anything else useful to try in one of the other Home tabs? Mine says Activate Smart Parental Control in all of them.
If none of the above work, we're really desperate now so try touching everything and hope something jiggles your Orbi into working. You don't have anything else to lose...- My Traffic Meter is off. Is yours? Try turning it off and on.
- Try temporarily changing the WiFi Settings so all your devices disconnect. Then put it back.
