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Senex_Unus's avatar
Senex_Unus
Follower
Dec 10, 2024

RBR750 connection issues

Hi all,

This may be a really simple answer to a frustrating question. I have Vodafone broadband (wifi turned off), with an Orbi 6 attached (RBR 750) (in AP mode). Of late, I have a number of devices that can connect to the wifi on the main SSID but don't get an internet connection, while on the guest SSID they connect to the wifi and get an internet connection, but the speed is slow. The connecting devices include a new Sky stream box, so it doesn't relate to old hardware. Other devices on the main SSID are connecting to the internet and getting a good speed.

I've gone through all the settings for the Orbi comparing the main to guest and can see nothing that would mean that the main SSID would have issues obtaining an internet connection when the Guest SSID works fine. I've made no changes to the Orbi other than putting it in AP mode and the firmware is all up to date. Networking isn't my strong point. Anyone have any thoughts?

Really appreciate any guidance.

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru
    Dec 10, 2024

    What Firmware version is currently loaded?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

    Is the RBR connected to the ISP router using the RBRs yellow WAN port while in AP mode? 

     

    Does this happen with the RBS turned OFF? 
    Does this happen with both wireless and wired devices? 
    What channel configurations are currently set on the router?  

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

     

    Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.