Hi,I have an issue I can't solve. I use Orbi RBR750 + 2 Satellites (RBS750). All devices have V4.6.3.16_20.51 installed.Once in a while my Devices are loosing WiFi Connection. When this happens, I can see "netguer Guest" in the available WiFi Networks despite I have turned off Guest Network. Sometimes this happens 5 times in 60 minutes, sometimes only once a day. During online communication it is very dissappointing to lose connection and reconnect. Another Problem: Some devices are 1 meter away from the Satellite but still connects to the Router which is one level / floor below. It helps to restart the device to connect to the satellite but after a few hour, it reconnects to the Router. In addition I can recognize the blue LEDs on the Satellites multiple times a day... Settings: 2.4G & 5G available, WMM enabled, 20/40 MHz Coexistence enabled, Router Mode, VLAN off. Is there any help? What can I do? What I did so far: Reset to factory settings, repositioned the Satellites, nothing changed.

Oh wow...I will not be so stupid to beta test a new firmware from netgear again. I will wait until more people tested this new firmware. And when my problems can't be solved, I will sell all my netgear stuff and buy something else.

DennisMaxx FURRYe38 I have tested/recreated this with my RBR750. When the RBR750 (and RBS750) reboots, the Guest Network SSID DOES show briefly (for me, it is about 3 minutes), even though Guest Network is turned off. After about 3 minutes the GN SSID disappears. During those few minutes, you CAN log into the Guest Network, but then when it drops it, then connection to the GN is dropped as well. What I am assuming is that when you satellite drops and reconnects, it also broadcasts that SSID for a short time period. Since you are looking at the SSIDs when your satellite drops, you notice it. However, after a few minutes, it should drop off. IF it remains broadcasting after 3 or 4 minutes - then it is doing something different from my 750. Please let me know if it remains broadcasting after 3 or 4 minutes. Unfortunately, the GN SSID can not be left BLANK. Should the RBR or RBS be broadcasting the GN SSID when it is disabled? It should not. This is definitely a bug in the FW. It does not resolve the issue of your RBS constantly rebooting, but hopefully it does explain why you are seeing the GN SSID. DarrenM ChristineT The fact that RBR750/RBS750 is broadcasting Guest Network SSID for 3 - 5 minutes following reboot (and accessible)- even if GN is disabled is concerning. Can this be raised to engineering team?

Has a factory reset and setup from scratch been performed since last FW update? You might try this: https://community.netgear.com/t5/Orbi-WiFi-6/New-RBR750-RBS750-Firmware-Version-4-6-3-16-Released/m-p/2148326/highlight/true#M21276 What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡 What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?

Thanks for your reply.Yes, after factory reset I started from new (configured WiFi Name, Password and so on). I'm from Germany, my ISP is "Deutsche Telekom" and the modem is "Fritz!Box 7490 with latest OS.Our home is about 85 square meters, RBR (1st floor) and RBS1 (2nd floor) are in a distance of 3,5 meters in a straight line but through a concrete ceiling. RBS2 (0th floor) is about 7 meters away through wooden stairway. Channels are configured in: 2,4G is on channel 1, 5G is on channel 36. After weeks of testing this was the most stable variant.WiFi neighbours are there, I can find 5 other Networks in 2.4G area, but nothing in 5G. My problem is not the performance, when it is working, everything is fine. My problem is, that it keeps kicking out my iPhones and iPads and Laptops (HP Elitebook as well as MacBook). Yesterday I renamed "Netgear_Guest" to something different (new name: TestWiFi), because it could be, that some other neighbour uses this. But now when my iPhone gets kicked out I can see Guest-Network "TestWifi", so it has to be my Orbi which is sending out "Guest Network" for a short time although it is set to OFF.

Another thing I saw today: RBS resets itself. White light is blinking, then after a while, blue solid light is visible. Why is it doing that?? Keep losing my connection.

RBR750 Guest Network visible while guest network is disabled

41 Replies

FURRYe38
Guru
Oct 07, 2021
Has a factory reset and setup from scratch been performed since last FW update?

You might try this:

https://community.netgear.com/t5/Orbi-WiFi-6/New-RBR750-RBS750-Firmware-Version-4-6-3-16-Released/m-p/2148326/highlight/true#M21276

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
- DennisMaxx
  Apprentice
  Oct 08, 2021
  Thanks for your reply.
  Yes, after factory reset I started from new (configured WiFi Name, Password and so on). I'm from Germany, my ISP is "Deutsche Telekom" and the modem is "Fritz!Box 7490 with latest OS.
  Our home is about 85 square meters, RBR (1st floor) and RBS1 (2nd floor) are in a distance of 3,5 meters in a straight line but through a concrete ceiling. RBS2 (0th floor) is about 7 meters away through wooden stairway.
  
  Channels are configured in: 2,4G is on channel 1, 5G is on channel 36. After weeks of testing this was the most stable variant.
  WiFi neighbours are there, I can find 5 other Networks in 2.4G area, but nothing in 5G.
  
  My problem is not the performance, when it is working, everything is fine. My problem is, that it keeps kicking out my iPhones and iPads and Laptops (HP Elitebook as well as MacBook). Yesterday I renamed "Netgear_Guest" to something different (new name: TestWiFi), because it could be, that some other neighbour uses this. But now when my iPhone gets kicked out I can see Guest-Network "TestWifi", so it has to be my Orbi which is sending out "Guest Network" for a short time although it is set to OFF.
  - DennisMaxx
    Apprentice
    Oct 08, 2021
    Another thing I saw today: RBS resets itself. White light is blinking, then after a while, blue solid light is visible. Why is it doing that??
    
    Keep losing my connection.

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RBR750 Guest Network visible while guest network is disabled