Hello. Our home wifi mesh system is constantly and randomly dropping the wifi signal. Here is the setup with 2 RBS750 satellites, both on V4.6.5.14: Hardware VersionRBR750 Firmware VersionV4.6.5.14_2.0.54 GUI Language VersionV3.0.1.2_2.1.30.3 Operation ModeRouter WIRELESS SETTINGS (GENERAL) RegionNorth America 2.4G ChannelAuto (3) 2.4G Wireless mode:Up to 573.5 Mbps 5G Channel36 + 40 + 44 + 48(P) 5G Wireless mode:Up to 1201 Mbps The house is around 3,500 Sq Ft. with router on top floor and one satellite per floor. I have rebooted the system many times, reset/reinstalled it, and moved the satellites around without success in fixing the issue. I have not tried to play with the wireless settings yet. Any help in troubleshooting would be appreciated. Thanks,

_marc_ I don't see a recent response to this - hoping this means that things have settled down for you are are now working. In case they are not, I see that you responded that you have a "Spectrum D3.1 eMTA, DOCSIS 3.1 Advanced Voice Modem. ". That's a pretty generic description, but I believe I used to get the same description when I looked - and I actually had something like a Hitron E31T2V1 or E31U2V1 or something in that E31x2V1 model line. Are you receiving your phone service through the same modem? While not everyone who gets this modem from Spectrum also gets voice service - some do. If you are - whenever you lose your internet/wifi - pick up the phone and see if you have phone service or if you have NO dial tone. If you have no dial tone at the same time, then it's your MODEM silently rebooting/resetting, not the Orbi. I mention this because I lived through this for months with Spectrum and that modem. When I called - they always said that there is no issue - although there was. It took a while before I was finally able to figure it out - when no dial tone - the modem was rebooting - although all of the lights didn't go out like a normal reboot. It started happening about a year after that modem was put into place. If you find this is happening - go to the Spectrum store and get a new modem. I went from the E31U2V1 (Ubee manufactured) to the E31T2V1 (Techniciolor manufactured) - and have been rock solid ever since. Hoping the "T" version doesn't crap out after a year like the "U" version did.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡 You might review this and give it a try: https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-v4-6-7-5-Released/m-p/2182131/highlight/true#M25411

The router is connected to a Spectrum D3.1 eMTA, DOCSIS 3.1 Advanced Voice Modem. The router and satellites are spaced out with more than 30 feet between them, blue status lights. Thanks for linking the thread to the new firmware. I'm going to take a look and give it a try. Will update this thread if it fixes my issues. Thanks,

_marc_

Aspirant

Mar 07, 2022

RBR750 mesh system constantly dropping Wifi

Hello.

Our home wifi mesh system is constantly and randomly dropping the wifi signal.

Here is the setup with 2 RBS750 satellites, both on V4.6.5.14:


Hardware Version	RBR750

Firmware Version	V4.6.5.14_2.0.54

GUI Language Version	V3.0.1.2_2.1.30.3

Operation Mode	Router

WIRELESS SETTINGS (GENERAL)


Region	North America

2.4G Channel	Auto (3)

2.4G Wireless mode:	Up to 573.5 Mbps

5G Channel	36 + 40 + 44 + 48(P)

5G Wireless mode:	Up to 1201 Mbps

The house is around 3,500 Sq Ft. with router on top floor and one satellite per floor.

I have rebooted the system many times, reset/reinstalled it, and moved the satellites around without success in fixing the issue. I have not tried to play with the wireless settings yet.

Any help in troubleshooting would be appreciated.

Thanks,

14 Replies

FURRYe38
Guru
Mar 07, 2022
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

You might review this and give it a try:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-v4-6-7-5-Released/m-p/2182131/highlight/true#M25411
- _marc_
  Aspirant
  Mar 07, 2022
  The router is connected to a Spectrum D3.1 eMTA, DOCSIS 3.1 Advanced Voice Modem.
  
  The router and satellites are spaced out with more than 30 feet between them, blue status lights.
  
  Thanks for linking the thread to the new firmware. I'm going to take a look and give it a try. Will update this thread if it fixes my issues.
  
  Thanks,
  - FURRYe38
    Guru
    Mar 07, 2022
    👍

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RBR750 mesh system constantly dropping Wifi