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gmcateer's avatar
gmcateer
Follower
Apr 06, 2022

RBR750 Never worked correctly, opened tickets, now not supported - buh bye

Lack of support is amazing. They never could resolve my connection issues, this network has limped along and now our support is expired. Only option is to pay for more? Will never buy Netgear again. 


1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 06, 2022

    Lets see if we can help you here...

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Is Armor, Smart Parental Controsl, or Traffic Meter enabled?