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Solved
RBR750 no longer broadcasts 2.4ghz
A few days ago I noticed some of my 2.4ghz only smart home devices were having connectivity issues and after troubleshooting it appears that my Orbi RBR750 is no longer broadcasting a 2.4ghz network (the satellite is). If I disconnect the satellite all of my 2.4ghz devices drop from the connected devices list (both iOS app and web UI), and I have also confirmed using WiFi Explorer that no 2.4ghz network is available when the satellite is disconnected. Nothing has changed on my configuration, and I am running the latest public firmware (V4.6.3.7_2.0.49). I have also tried doing a factory reset and see the same issue. I called support but since I am between 90 days and 1 year only the hardware warrantly is still in effect and they were unwilling to do any diagnosing without my paying for extra support. Has anyone else seen a similar problem?
Has a full power OFF of the RBR with pulling the power adapter after the factory set for 1 minute been performed?
3 Replies
Has a full power OFF of the RBR with pulling the power adapter after the factory set for 1 minute been performed?
Well geez that was easy. I had pulled the power but obviously not for long enough. I disconnected power from both the satellite and router for 2-3 minutes and now everything is working again. Thanks!
Awesomeness. Glad its working again.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
