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Striving2beme's avatar
Striving2beme
Aspirant
Sep 02, 2024

Rbr750 orbi satellites

My orbi sattilites will not show connected anymore. I have factory reset, updated firmware and they just continue to change colors, and not connect. Help!

4 Replies

  • plemans's avatar
    plemans
    Guru
    Sep 02, 2024

    Have you tried hardwiring them in and syncing them? 

    Plug them in and give them 15 minutes or so. 

    What firmware is on the router? 

    And on the satellites?

    • Striving2beme's avatar
      Striving2beme
      Aspirant
      Sep 02, 2024

      Most up to date version on the rbr but I can't see the sattilites version. They will not connect. Tried hardwire it connected but out of sync. 

      • CrimpOn's avatar
        CrimpOn
        Guru
        Sep 03, 2024

        Orbi AX and AXE series satellites have a self service web page at 192.168.10.250. Given enough time after a satellite is factory reset and NOT connected to anything, this self service web page can be accessed by connecting a PC to the satellite with an Ethernet cable. (The process is a bit tedious😊) The PC must be disconnected from the local network and cabled directly to the satellite. Set the PC to a Static IP in the 192.168.10.x/subnet with subnet mask 255.255.255.0 Wait 5 minutes and open a web browser to 192.168.10.250 and the satellite web interface should appear. The current firmware running on the satellite will be displayed, and the Firmware Update menu option can be used to manually load a firmware image on the satellite. After the satellite reboots with the same firmware as the Orbi router, it can be powered off and reconnected to the Orbi network, where it should be recognized. Of course, the PC can be returned to the regular DHCP setting and reconnected to the network.

  • CrimpOn's avatar
    CrimpOn
    Guru
    Sep 02, 2024
    Striving2beme wrote:

    My orbi sattilites will not show connected anymore. I have factory reset, updated firmware and they just continue to change colors, and not connect. Help!

    This is a bit vague.  More detail would be helpful:

    • The satellites are working (in the sense that devices connect to them), but...
    • The Orbi web interface Attached Devices does not show them at the top of the page?
    • The Orbi 'app' does not show them at all?
    • The Orbi 'app' shows them but the line connecting them to the router is red?

    What does "change colors" mean?