Forum Discussion

Aspirant

Jul 11, 2024

Solved

RBR750 satellite (RBS350) does not show up in attached devices

Hello, I just purchased the Orbi RBK652S system 7/6/24. I have owned ASUS routers for the past 10 years so I am still trying to learn this system. I was using the Orbi app the next day (7/7) and noti...

FURRYe38
Jul 11, 2024
Yes.

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030

JackStir

Aspirant

Jul 11, 2024

I am on firmware version V7.2.6.31_5.0.24. I do not know what version the RBS is on. It is not listed as an attached device.

FURRYe38

Guru - Experienced User

Jul 11, 2024

You'll need to downgrade the RBR back to v4 FW.

JackStir
Aspirant
Jul 11, 2024
Do I do that through the manual Update tab in the Advanced tab?
- FURRYe38
  Guru - Experienced User
  Jul 11, 2024
  Yes.
  
  https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
  https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030
  - JackStir
    Aspirant
    Jul 11, 2024
    Thank you very much! That fixed my issue. I will mark your prior comment as the solution.
    
    Just wanted to note that I had to manually update (downgrade) the router 1st and the satellite 2nd even though it was recommended to update satellite 1st and router 2nd. The downgrade worked perfectly even though it was not performed in the recommended of order. Thanks again!