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Haug1's avatar
Haug1
Aspirant
Apr 27, 2022
Solved

RBR750 Wont open some internet sites and apps

Some internet sites and some apps on iPhone wont open trough RBR750 Router. It has been working perfectly for some time, but now all connected devises have the same problem on the same internet pages and the same apps. If i turn of WiFi and connect trough phone network all is working.

Can someone please help with some tips on what i can try. Everything seems fine, so i can find the issue.

 

I have checked router time and data, done a speed test 936,34Mbps up and down.

 

 

  • Haug1's avatar
    Haug1
    Apr 28, 2022

    Checked with my supplier and they confirmed my modem was on bridge mode. 

     

    Tried restarting my system as described, without any difference. Still the same sites and apps didn't connect properly to internet. 

    Performed a factory reset on my system and everything is now up working properly. Not sure what made me unable to connect to some internet sites, but everything is now good. 

     

    Thanks for your assistance

6 Replies

  • Haug1's avatar
    Haug1
    Aspirant
    Apr 27, 2022

    Error message on web browser

  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 27, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Be sure to disable WiFi Private Address feature on the iphone...

    • Haug1's avatar
      Haug1
      Aspirant
      Apr 27, 2022

      Currently running FW V4.6.8.2, the same on the satellites.
      I believe it is a Zyxel FMG-3542 that is provided by my TV & internet provider. This is currently in bridge mode.

       

      I have tested disable WiFi private address on the iphone. Dont believe the issue is there as all devices have the same issue on the same sites. This is Samsung mobile, PC, ipad, iPhone etc.

      • FURRYe38's avatar
        FURRYe38
        Guru
        Apr 27, 2022

        You sure the modem is in bridge mode? 

         

        Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
        Be sure to restart your network in this sequence:
        Turn off and unplug modem.
        Turn off router and computers.
        Plug in and turn on modem. Wait 2 minutes for it to connect.
        Turn on the router and wait 2 minutes for it to connect.
        Turn on computers and rest of network.