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Forum Discussion
RBR750/RBS750 unable to download firmware update
I am trying to update my firmware based on the email I received yesterday. My app as well as orbilogin says no new firmware available (v4.6.14.3) even though I know there is an update (v7.6.2.21). When I attempt to manually download the firmware and install using ethernet, I get an error. I am trying to update satellites first but I believe the file I downloaded is corrupted as it is only file fragments. I am on Microsoft Edge.
9 Replies
Be sure your downloading both RBS and RBR FW files, there are two.
Be sure your unpacking the FW files from the .zip file to reveal the actual FW files themselves.
Use the RBS web page to send the RBS FW file.
Then use the RBR manual FW update page to update the RBR using the RBRs FW file.
Clear out all browser caches prior to entering the web pages.
I cleared my cache. I re-downloaded the RBS750 file first. When I extracted it, I get a chrome document and then a .chk file that says file fragments. I attempted to use that file but got a "firmware update failed. please check your file." I followed the manual process but was unable to get past uploading the firmware.
Have you tried a different pc?
What error do you get?
The biggest issue I tend to see is people not un-zipping the file prior to uploading it. You extract it, then follow the manual install process.
