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MadMoose4's avatar
MadMoose4
Aspirant
Mar 02, 2024

RBR760 cannot unblock devices in access control

I have an Orbi RBR760 base station and two satellites. Access control blocks a random selection of devices and does not allow me to unblock. If I click unblock, the screen just reloads with the device still blocked. I tried turning access control off, but it randomly turns on every few days. Any ideas what I am doing wrong? Thanks.

3 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru
    Mar 02, 2024

    I find the Access Control web page annoying because:

    • The table of devices that are allowed and blocked is not relevant when Access Control is not enabled.
      i.e. these are devices that are Connected (by the table definition).  This status indicates what would happen if Access Control were to be enabled because the Orbi "remembers".
    • The only way to change the status or remove a device from the table is to enable Access Control, make the edit, and then turn Access Control off again.  Annoying.

    In the past, I also have found Access Control enabled when I had no memory of doing so.  Eventually, I concluded that in messing with the Orbi 'app', my fat finger must have touched one of those "Pause" sliders which caused the 'app' to tell the router, "This guy wants Access Control enabled."

     

     

    • MadMoose4's avatar
      MadMoose4
      Aspirant
      Mar 09, 2024

      Thanks for the reply! How did you end up resolving this issue? What slider did you accidently click in the Orbi app? For reference, I am disabling Access Control on Routerlogin.com, yet, it keeps enabling itself again. Thanks again for the help.

      • CrimpOn's avatar
        CrimpOn
        Guru
        Mar 09, 2024

        If you never open the Orbi app, then "I got nothin".

         

        The Device Manager screens on my Orbi app have a column titled "Allow Access".  (At one time it was titled "Pause")

        Sliding the circle to the left makes it go from Green to "not green".  My sense is that doing this to just a single device will enable Access Control on the system.  As I say, I have no memory of deliberately enabling Access Control.

         

        If Smart Parental Controls are enabled on an Orbi system, I think that enables Access Control. (How else can someone Control when their Parents can use devices to access the internet?)