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Forum Discussion
RBR760 Network issues
I have an RBR760 with 2 satellites and I'm having a lot of connectivity issues.
Many of my wifi devices will intermittently connect to the network with Internet. When I can't connect to the Internet on my main network, I can connect through the Guest network and it will work just fine. This happens on PCs, phones, Chromebooks, Amazon devices, etc. See attached pic for example. When I reboot my router, some devices will be able to connect to the main network again that otherwise couldn't.
The biggest problem with this is I have printers on the main network and I can't use them if I'm on the guest network. Also, it gets annoying needing to switch streaming devices over when they can't connect.
I'm currently running firmware version v6.3.1.0_1.1.41.
I typically have anywhere from 40-60 devices in my home network.
Is there something obvious that I'm missing? Does the main network cap out at 40 devices that can connect?
13 Replies
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What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?- I'm using an older Motorola SurfBoard SB6141 with the cable that the Orbi came with to run between the router and modem. I can check on the other info later tonight when I'm home.
See my answers in bold italics below. Thanks for any help.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Motorola SURFBoard SB6141
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Check - It's a good CAT6 cable.What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBSto begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteMy home is a single level and a basement. 5,000 sq ft combined. The router is almost exactly in the center of the home in the basement. The satellites are on the main level at opposite extreme ends of the home. I'd guess they're around 50-60 feet each straight line from the router, but there are obviously walls between them as well.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
I was using Auto on 2.4GHz and 40 on 5 GHz. I just tried changing it to 1 on 2.4 and 40 on 5 and I'll see what happens.
Any Wifi Neighbors near by? If so, how many?I regularly see fairly weak signals from 1-2 neighbors. Sometimes 3, depending on which side of my property I'm on.
No change with the updated WiFi channel settings.
- This looks like a double routing (double NAT) issue.
What is the make and model of the ISP modem/router to which Orbi router is connected please? If this happens to be a router then this can explain the issues that you’re here reporting.
