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Forum Discussion
RBR760 recurring issues
I've got an RBR760 that is set up in bridge mode, behind the router of my internet provider (IP). The IP router is handling everything DNS and DHCP related while the RBR760 (together with a satellite) handles the mesh wifi in my home. The RBR760 gets a valid IP adress in the local network, is reachable with the Orbi app and everything is fine. For a while.
In the past year the following scenario happened several times:
- Wifi gets flaky with sometimes a disconnect
- Orbi app doesn't see the RBR760 anymore
- RBR760 Admin page is not available anymore (its address still responds to ping)
- After a few hours of providing an unstable wifi connection, the internet connection is not available anymore and the RBR760 stops responding to pings. However its wifi network is still up and can be connected to. Also the IP router still sees the RBR760 device as online and connected.
At this point the only option left for me is to give the RBR760 a complete factory reset and perform the first-time setup again, after which it will work fine. For a couple of weeks, maybe even months if I'm lucky. Then eventually the whole charade starts again.
Firmware version is the latest available one: 6.3.8.5
I've tried several things so far: enabling or disabling Armor, disabling auto updates, disabling remote login through Netgear: it does not matter as the outcome eventually is the same.
Does anyone know what could be happening with my Orbi? Why does it work fine for a while and starts acting up eventually?
3 Replies
We presume you mean AP mode as the RBR doesn't have a Bridge mode.
How often does this happen on the RBR?
Does the RBRs front LED turn PINK or white when this happens?
How is the RBR connected to the ISP router? WAN port on the RBR to the LAN port on the ISP router is required.
How is AP mode configured on the RBR? Dynamic or static IP address for AP mode?
What channels are set on the RBR? Try 1 and 40 or 11 and 48?
What is the distance between the RBR and RBS? 30 feet is starting distance.
Is the ISP routers wifi radios disabled?
- I mean AP mode, yes
- Lets say somewhere between 3 weeks and 3 months before it goes haywire again
- I havent seen the LED light up during issues, but the RBR is not always in my direct view. Maybe it reboots but I haven't seen it do it myself.
- Yes WAN on the RBR to LAN on the ISP router
- Dynamic adressing, but the RBR usually receives the same address from the ISP router
- Cannot check because it currently malfunctions and apparently needs a factory reset again. However I do not think it is a Wifi issue.
- About 15 feet, but there's a concrete floor and a staircase in between. No line of sight but connection is strong enough to use the 5Ghz backhaul.
- Wifi on the ISP router is disabled.Soemthing to try and see if this changes the behavior, set a Static IP address on the RBR for AP mode instead of Dynamic. Dynamic means there maybe a IP address change at the ISP router level and if something happens here, the RBR may not be handling correctly or getting in to some odd state for this behavior.
Review this and see if this happens again: Static IP Address Configuration for AP Mode | NETGEAR Communities
Be sure to change the ISP routers default DHCP IP address range.
Can try Router mode on the RBR as well and use the ISP routers DMZ for the RBR in router mode and see if this happens there.
