NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

TheBeach0's avatar
TheBeach0
Aspirant
Jan 03, 2022

RBR850 - Intermittent Connectivity / TV connection Fails

Hello - My RBR850 is having problems with intermittent connectivity. I have a host and a sattelite set up and the connection seems to be cutting out frequently. Will just cut in and out throhgout the day. Websites take forever to load but othertimes work fine. Additionally, my Samgsung Smart TV is having a hell of a time connecting to the satelite.

 

Firmware Version is V4.6.3.16

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 03, 2022

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Disable AX mode on 2.4Ghz on the RBR under Basic tab/Wireless settings. 


    Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

     

    Has a factory reset and setup from scratch been performed since last FW update?

     

     

    • TheBeach0's avatar
      TheBeach0
      Aspirant
      Jan 03, 2022

      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Arris SurfBoard SB8200

      What is the size of your home? Sq Ft?  3300sqft
      What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. >30ft
      https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ðŸ“¡

       

      What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Auto I believe, no idea how i would change this if its not on auto.
      Any Wifi Neighbors near by? If so, how many? A few at best, 2-5?

       

      Disable AX mode on 2.4Ghz on the RBR under Basic tab/Wireless settings. I dont see this as an option. I can only disable specific devides under the 2.4Ghz banner, but not the connection  / AX mode (not sure what that is) as  whole.


      Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings I dont see this as an option. I can only disable specific devides under the 2.4Ghz banner, but not the connection  / AX mode (not sure what that is) as  whole.

       

      Has a factory reset and setup from scratch been performed since last FW update?  No