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Forum Discussion
tjs1963
Jun 07, 2026Follower
RBR850 - New Virgin Broadband
Hi have just had to change my Virgin Broadband account which comes with new hub, have reconnected everything as before including converting hub to modem only but my Orbi 850 won't connect. It is conn...
CrimpOn
Jun 07, 2026Guru - Experienced User
tjs1963 wrote:Orbi 850 won't connect
More detail would be helpful. such as:
- Does the Show Statistics page (Advanced tab of the web interface) show that the WAN port has an Ethernet connection?
- What does the LED on the front show when the Orbi is powered up?
(see page 10 of the user manual: https://www.downloads.netgear.com/files/GDC/RBK852/RBK852_UM_EN.pdf)