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RBR850 blocking certain websites
Hi, fellow Orbians!
I had an older Orbi system (AX4200) and was gifted this RBR850 (AX6000) kit. It was fully installed and going about our business until I wanted to source parts to build a chicken coop. For some reason, neither Lowes nor Home Depot's site would load and appeared blocked.
I got baffled and wondered if it was the internal network so I turned on my VPN and sure enough, the Home Depot site fired right up!
So I do a bit of googlin' and find This Fix on this Netgear support site. It did not work
I saw someone suggest changing DNS servers, and I have tried them all, but currently set to 8.8.8.8, 8.8.4.4, changing them between top DNS providers made no difference.
Someone suggested to add a Block Services setup for HTTPS but that did not work either.
I saw someone suggest attaching the router's MAC address and I tried that but it did not work. I looked closer and it turned out that ORBI was pre-filling in the MAC address but the last digit was an "E" instead of an "F".
I rebooted the modem and the router and pow! Home Depot and Lowes both work fine now
So I go to watch a baseball game and MLB.tv now gives me this error:
mlb.mlb.com does not support HTTPS requests
Some of these sites I hit now don't error like like they did before but now it will be a blank landing page. For example "homedepot.com/lander" (not a real site just an example)
Does anyone have any help or suggestions here?
I am using:
Netgear Nighthawk CM-1100 modem
Orbi RBR-850 Router (Firmware Version V7.2.6.31_5.0.24)
Thank you in advance!
Amazing how people don't want to listen.
Worth reading:
Potentially related:
- Why is Akamai Blocking Me? Part 2 - Penetration Testers, Bug Bounty Hunters and Security Researchers
- Why is Akamai Blocking Me? Part 3 – Partners Performing Web Scraping Activity
Part 2 should be easy to answer (unless the recent user which got the same public IP address triggered this)
Part 3 might be caused by malware or similar.
You won't get anywhere wasting Comcast/Xfinity helpdesk resources.
29 Replies
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.- Thank you for your reply!I loaded the updated firmware last night thinking that would provide a fix.This morning I tried to put it into AP mode before realizing I should have only done that if double NAT was the issue and my modem is a modem only, not a combo gateway. I tried to connect the router directly to my PC with a ethernet cable and nothing could see it. Since I fully lost access I did a hard reset from scratch. Part of my problem MAY BE that I loaded my saved config file and brought a bad setting(s) along for the ride)I'll check Armor, Smart Parental Controls, and Circle. I am positive the traffic meter is disabled.It sounds like I really need to do another full-blown reset from scratch and do a complete re-configuration. I will do that late at night once everyone is in bed and report back.
Try a different browser and device as well to test that web site.
kskreider wrote:
I had an older Orbi system (AX4200) and was gifted this RBR850 (AX6000) kit. It was fully installed and going about our business until I wanted to source parts to build a chicken coop. For some reason, neither Lowes nor Home Depot's site would load and appeared blocked.
Extreme unlikely we're facing a router issue here - this message does come from edgesuite.net, the Akamai Technologies content delivery network (CDN) blocking the public IP address you presenting there, this is typically the public IP address assigned to your Internet connection, and finally your router WAN/Internet port.
kskreider wrote:
I rebooted the modem and the router and pow! Home Depot and Lowes both work fine now
Very likely your ISP does dynamically assign typically changing IP addresses - so Akamai does no longer block your connection.
kskreider wrote:
So I go to watch a baseball game and MLB.tv now gives me this error:
mlb.mlb.com does not support HTTPS requests
This URL does neither connect by http nor by https. So completely unclear from where you have got that URL.
Nothing wrong with any troubleshooting and enhancements you applied to your Orbi config - good job!
- Well, I thought I had fixed it with the MAC address error since Home Depot was accessible again, however I just went to pay a bill and got the same error on the Macy's website. I tried Home Depot again and it's blocked again too.
I did not do the clean sweep reset last night like I said I would so I'll still have to try that, I guess.
Do others have problems with their RBR850? Maybe I should just swap this one out?If you turn off the CM modem and RBR, then disconnect the RBR from the CM modem, connect up this one ethernet connected PC to the back of CM modem, power ON the CM modem, give about 2 minutes, can you access these web sites that have been giving problems?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
