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Forum Discussion
RBR850 Double NAT Type error after 2 days
Recently purchased the Wifi 6 Orbi mesh wifi system. After 2 days, I'm no longer able to sign into routerlogin no matter how many times I try and change the password it still won't let me sign in. I also get "Double NAT" error from the Xbox One and if I play games on the PC (only microsoft/xbox games that are on PC as well) I get randomly dropped out from the game every 15 minutes or so. This is extremely frustrating. Any and all help is appreciated!
Both the xbox and PC are connected the the RBS850 sattelite
Orbi RBR850 Router
Orbi RBS850 Sattelite
Arris Surfboard Modem
30 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Seen this before since AX came out.
The RBR850 is currently on V3.2.10.11.
The RBS850 is currently on V3.2.10.11.
The Mfr of the modem is Arris.
The model # is SB6183.
Has a factory reset and setup from scratch been performed since last FW update?
Also power OFF the Arris modem for 30 seconds then back on.
Be sure to clear out any PC network caches or power OFF the PC fully, including the power switch in back if there is one. Then back on after 30 seconds. If your using a game console like xbox, hold the front power button until the console shuts off. After the modem and RBR are back online, power ON the xbox and check NAT status under Settings/Networking. Port used should be 3074 and say OPEN.
Be sure to check your CTS and RTS values. If they are at 64, please change both to 2347. Reboot both RBR and wireless devices.
If this still fails, Please contact the forum moderator if your having problems with the lastest version of FW:
https://community.netgear.com/t5/Orbi-AX/ORBI-RBR850-frequent-disconnects-to-WoW-server/m-p/1871943/highlight/true#M1693Thank you.
ClutchRaid wrote:The RBR850 is currently on V3.2.10.11.
The RBS850 is currently on V3.2.10.11.
The Mfr of the modem is Arris.
The model # is SB6183.
ClutchRaid wrote:Recently purchased the Wifi 6 Orbi mesh wifi system. After 2 days, I'm no longer able to sign into routerlogin no matter how many times I try and change the password it still won't let me sign in. I also get "Double NAT" error from the Xbox One and if I play games on the PC (only microsoft/xbox games that are on PC as well) I get randomly dropped out from the game every 15 minutes or so. This is extremely frustrating. Any and all help is appreciated!
Both the xbox and PC are connected the the RBS850 sattelite
Orbi RBR850 Router
Orbi RBS850 Sattelite
Arris Surfboard ModemI'm having this same issue and came here for this! When I play on Xbox games I'm constantly dropping out of games and when I was wired to a satellite on my RBK850 I was getting a double NAT issue. They need to fix this ASAP as I work from home, it seems to be with the latest firmware I'm assuming.
I'm running the RBK853 (1 router, 2 satellites), Docsis 3.1 Netgear modem w/ gigabit connection
Firmware: V3.2.10.11_1.2.12
