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Solved
RBR850 firmware updates - service unreachable and manual updates fail
I have the orbi wifi 6 mesh system, model number RBR850. When trying to update firmware I just get the message "service unreachable and manual updates fail" If I download the update files and...
NG meantioned to me that v12 was never intended to be up on the update service. Next major one should be.
Please mark you thread as solved so others will know.
Thank you.
I didn't want to create a new thread on this since my issue is very similar, but slightly different.
I just went to do a firmware update and I see the table below. Is it odd that there would be a firmware update available for the router but that the satellites can't reach the service for their updates? Or, would doing the update for the RBR the propogate updates to the satellites?
Also, seems strange that the Model Name is blank for one of my two satellites, but what do I know? lol
Model Name Device Name Current Firmware Version Status
| Router | RBR850 | RBR850 | V3.2.16.22 | V3.2.18.1-signed |
| Satellite | Satellite-2 | V3.2.16.22 | Service unreachable | |
| Satellite | RBS850 | Satellite-1 | V3.2.16.22 | Service unreachable |
The RBS should be updated first. Probably since the FW is not in sync with the RBR, maybe a reason why the RBR is reporting this.
Manually download the FW for v18.1 for the RBS and apply it to the RBS using the RBS web pageL
https://community.netgear.com/t5/Orbi-AX/New-Firmware-Version-3-2-18-1-for-RBR840-850-RBS840-850-Released/m-p/2084211/highlight/true#M14344
PHX_aek wrote:I didn't want to create a new thread on this since my issue is very similar, but slightly different.
I just went to do a firmware update and I see the table below. Is it odd that there would be a firmware update available for the router but that the satellites can't reach the service for their updates? Or, would doing the update for the RBR the propogate updates to the satellites?
Also, seems strange that the Model Name is blank for one of my two satellites, but what do I know? lol
Model Name Device Name Current Firmware Version Status
Router RBR850 RBR850 V3.2.16.22 V3.2.18.1-signed Satellite Satellite-2 V3.2.16.22 Service unreachable Satellite RBS850 Satellite-1 V3.2.16.22 Service unreachable