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Forum Discussion
RBR850 Frequent Disconnects Starting March 9th AM EST
Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so. I have about 20 devices connected to my mesh syste...
So I had started this thread, and while waiting for NG to follow up with a solution or new FW, I had been "mostly" stable by downgrading to old FW 3.1.xxxx. I keep following the thread for new updates, and saw a post on how to block the update URLS so that the Orbi's stopped trying to auto download and install the newer FW each night. I did that today, factory reset my router and satellite, stayed on FW 3.1.xxx and added the URL update sites to my blocked list.
Now, I'm having the exact same issue all over again, even this time it's impacting more devices. I'm at a total loss on this issue at this point. Could their botched FW have actually impacted the hardware of the Orbis? Meaning even on older stable FW, the issue is going to present itself at some point? It has to me. Once I pull the Orbi network down and replace with an Arris Surfboard mAX Pro system, everything is fine. The Orbis are horribly broken at this point and at the worst possible time.
Can someone from Netgear please reach out to me and let me know how to get a refund for my system? The only fair thing to do from NG's side is to offer refunds for impacted customers that have had to move to a new system to keep their networks stable during these Covid19 times. I can't simply wait for weeks and weeks until they determine root cause, fix and redeploy. Maybe i'll come back to the system in the future, but for now they are just paperweights, and offer no useful value to so many of us users.
Please reach out to one of the forum moderators to see what they can help you with.
Looks like NG has figured this out.
MeGrimlock wrote:So I had started this thread, and while waiting for NG to follow up with a solution or new FW, I had been "mostly" stable by downgrading to old FW 3.1.xxxx. I keep following the thread for new updates, and saw a post on how to block the update URLS so that the Orbi's stopped trying to auto download and install the newer FW each night. I did that today, factory reset my router and satellite, stayed on FW 3.1.xxx and added the URL update sites to my blocked list.
Now, I'm having the exact same issue all over again, even this time it's impacting more devices. I'm at a total loss on this issue at this point. Could their botched FW have actually impacted the hardware of the Orbis? Meaning even on older stable FW, the issue is going to present itself at some point? It has to me. Once I pull the Orbi network down and replace with an Arris Surfboard mAX Pro system, everything is fine. The Orbis are horribly broken at this point and at the worst possible time.
Can someone from Netgear please reach out to me and let me know how to get a refund for my system? The only fair thing to do from NG's side is to offer refunds for impacted customers that have had to move to a new system to keep their networks stable during these Covid19 times. I can't simply wait for weeks and weeks until they determine root cause, fix and redeploy. Maybe i'll come back to the system in the future, but for now they are just paperweights, and offer no useful value to so many of us users.
