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Forum Discussion
RBR850 issues after power loss
I am having major issues recovering my RBR850 / RBS850 network after a power blink.
RBR is on a UPS, so did not lose power (along with modem). 2x RBS did momentarily lose power.
After power is back up, multiple WiFi devices will not connect, regardless of rebooting devices and/or satellites / router.
Ended up taking satellites offline, rebooting as router only - and still only some random devices will connect. Often Wi-Fi will “connect” but I will get the message “no internet connection”. No rhyme or reason to what connects fully, some iPhones / tablets will and some won’t, some Mac computers will and some won’t.
Factory reset the router (satellites still offline) and these quirky behaviors remain. I am at a loss as to what to try. This similar scenario happened about a month ago, at that time taking the satellites offline for a day seemed to fix the problem - did not have issues running anything off the router only at that time as I am today.
RBR is on a UPS, so did not lose power (along with modem). 2x RBS did momentarily lose power.
After power is back up, multiple WiFi devices will not connect, regardless of rebooting devices and/or satellites / router.
Ended up taking satellites offline, rebooting as router only - and still only some random devices will connect. Often Wi-Fi will “connect” but I will get the message “no internet connection”. No rhyme or reason to what connects fully, some iPhones / tablets will and some won’t, some Mac computers will and some won’t.
Factory reset the router (satellites still offline) and these quirky behaviors remain. I am at a loss as to what to try. This similar scenario happened about a month ago, at that time taking the satellites offline for a day seemed to fix the problem - did not have issues running anything off the router only at that time as I am today.
8 Replies
What Firmware version is currently loaded on the RBR and RBS?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️Did you also factory reset the RBS as well as the RBR?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageTry disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.Firmware version on RBR & RBS is 4.6.14.3_2.3.12
Modem is Adtran SDX622V
LAN cable quality is good
3,500 sqft home with Satellites placed optimally. Distance isn't causing the issues though, as wifi devices right next to the router are even having these quirks of "no internet connection" while still seeing the WiFi (and the satellites have been turned off to eliminate that as a possible issue).
This is only happening with wireless devices.
Wireless channel configurations:
2.4 GHz Channel Auto (2) 2.4 GHz Wireless mode: Up to 1147 Mbps 5 GHz Channel 36 + 40 + 44 + 48(P) 5 GHz Wireless mode: Up to 2402 Mbps Distant WiFi neighbors - no strong signals
MAC Address randomizers on/off don't seem to have an impact on this issue.
Armor, Smart Parental Controls, Traffic Meter were all already disabled.
I do see that IPV6 Internet Connection Type is Disabled - should that be on Auto-Detect?
Ketchy311 wrote:
Firmware version on RBR & RBS is 4.6.14.3_2.3.12
FW is behind:
Modem is Adtran SDX622V
LAN cable quality is good
What is the CAT# of this cable? CAT6A STP is recommended here.
3,500 sqft home with Satellites placed optimally. Distance isn't causing the issues though, as wifi devices right next to the router are even having these quirks of "no internet connection" while still seeing the WiFi (and the satellites have been turned off to eliminate that as a possible issue).
What is the distances between the RBR and RBS?
This is only happening with wireless devices.
Does this happen if you turn OFF one then OFF with Both RBS?
Did you factory reset the RBS as well as the RBR?
Wireless channel configurations:
2.4 GHz Channel Auto (2) 2.4 GHz Wireless mode: Up to 1147 Mbps 5 GHz Channel 36 + 40 + 44 + 48(P) 5 GHz Wireless mode: Up to 2402 Mbps Lets try Channel 1 and 40 here.
Distant WiFi neighbors - no strong signals
MAC Address randomizers on/off don't seem to have an impact on this issue.
Armor, Smart Parental Controls, Traffic Meter were all already disabled.
I do see that IPV6 Internet Connection Type is Disabled - should that be on Auto-Detect?
Only if your ISP supports this natively from them.
