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sbernardnc's avatar
sbernardnc
Tutor
Sep 13, 2021

RBR850 not syncing w satellites after being turned off

I have an RBR850 system with 2 satellites. Firmware Version: V3.2.18.1_1.4.14,

 

Router is connected by ethernet to main computer.  Previously both satellites were detected and synced.   I have not changed any default settings except to rename the system using the old SSID and password which was done when purchased 9 mos ago. 

This summer, I turned off the system twice while away and once while changing out the backup battery. 

 

When  I plug in each satellite, the blue light appears for 3-4 minutes and they are detected on the orbilogin site.  I am unable to sync them and they dont show up on the orbi mobile app.  I have powered down entire system incl modem x 3, booted the router x4, reset and powered up x 2, added the satellites x 6.   I have turned off the firewall once without any effect.  Any suggestions?  Thanks. 

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 13, 2021

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    Sync the RBS using the sync button in back on the RBS then RBR.

     

    Did this started recently? 

    What version of the orbi app are you using? Does this happend on different mobile devices? 

    Uninstall the app, reboot device then reinstall app.

     

    Do the RBS appear on the RBRs web page? 

    • sbernardnc's avatar
      sbernardnc
      Tutor
      Sep 13, 2021

      What Firmware version is currently loaded?

      Hardware VersionRBR850
       
      Firmware VersionV3.2.18.1_1.4.14
       
      GUI Language VersionV3.0.0.51_2.1.30.3
       
      Operation ModeRouter
       
      LAN Port 
       
      MAC Address08:36:C9:8F:C2:91
       
      IP Address192.168.1.1
       
      DHCPOn
       

       


      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

       

      Arris, Model # TG1672G, using when first installed. No upgrades recently

       

      Did this started recently? Yes, only after turning off system 3 times, last in late August.

      What version of the orbi app are you using? Version 2.11.6.0

       

      Does this happend on different mobile devices? Only have one phone w Orbi app--had worked seamlessly before. 

      Uninstall the app, reboot device then reinstall app. Done already by re-installing app and then rebooting but can try in this sequence

       

      Do the RBS appear on the RBRs web page? Yes, appears to pair (blue light) but not will not sync

       

       

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Sep 13, 2021

        What mode is the modem working in? Bridge or router mode? This model modem has a built in router FYI.

         

        Possible that this maybe a Orbi app issue...